Iveliz Mary Robles
Phoenix,AZ
Summary
I am a loyal & trustworthy employee, who cares about helping customers/guests to have the best experience with my company. I am bilingual & also quick to adapt in learning to be the best I can be at any position.
Overview
8
8
years of professional experience
Work History
PCA
Abrazo West Campus
Goodyear, AZ
02.2024 - Current
- Provided personal care assistance to elderly and disabled individuals in their rooms, including bathing, dressing, grooming, transferring, toileting and feeding.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
Bartender
Levy Restaurants
Glendale, AZ
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
Bartender
810 Bowling & Billiards
Phoenix, AZ
07.2022 - 01.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
Server Shift Leader
810 Bowling & Billiards
Phoenix, AZ
07.2022 - 01.2024
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Developed strategies for improving customer service standards within the restaurant.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
- Trained and acclimated new servers to restaurant's culture and operations.
Warehouse Associate
Amazon
Phoenix, AZ
08.2020 - 03.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
Cashier Trainer
Raising Cane's Restaurants
Tempe, AZ
09.2019 - 09.2020
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Collaborated with management team to improve overall customer experience at the store level.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
Sales Associate
Bell Road Toyota
Phoenix, AZ
01.2019 - 06.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Cashier
The Habit Burger Grill
Chandler, AZ
07.2018 - 12.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier
Raising Cane's Restaurants
Tempe, AZ
08.2017 - 07.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Shift Manager
KFC
Laveen, AZ
06.2017 - 08.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
Call Center Representative
Throughbred Research Group
Phoenix, AZ
11.2016 - 11.2016
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Receptionist
Del Sol Furniture
Phoenix, AZ
05.2016 - 11.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Humanities And Science High School
Phoenix, AZ01.2018
Skills
- Assignment Delegation
- Table Bussing
- Personnel Training
- Food Safety
- Cleaning and Sanitation
- Guest Service
- Verbal and Written Communication
- Customer Relationship Management
- Dining Room Monitoring
- Customer Service Management
- Flexible Schedule
- POS Systems
- Liquor, Wine, and Food Service
- Upselling Techniques
- Order Taking and Processing
- Buffet Setup and Takedown
- Team Leadership
- Resourceful and Reliable
- Responsible and Trustworthy
- Organization and Efficiency
- Dining Crew Workflow Optimization
- Cash Handling
- Employee Training and Development
- Critical Thinking
- Staff Training
- Compassionate Care
- Emotional Support
- Medical Terminology Knowledge
- Vital Signs Monitoring
- Diabetes Management
Affiliations
- Graduated aesthetician & makeup aritst!
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
PCA
Abrazo West Campus
02.2024 - Current
Bartender
Levy Restaurants
01.2024 - Current
Bartender
810 Bowling & Billiards
07.2022 - 01.2024
Server Shift Leader
810 Bowling & Billiards
07.2022 - 01.2024
Warehouse Associate
Amazon
08.2020 - 03.2021
Cashier Trainer
Raising Cane's Restaurants
09.2019 - 09.2020
Sales Associate
Bell Road Toyota
01.2019 - 06.2019
Cashier
The Habit Burger Grill
07.2018 - 12.2018
Cashier
Raising Cane's Restaurants
08.2017 - 07.2018
Shift Manager
KFC
06.2017 - 08.2017
Call Center Representative
Throughbred Research Group
11.2016 - 11.2016
Receptionist
Del Sol Furniture
05.2016 - 11.2016
High School Diploma -
Humanities And Science High School
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