I am a loyal & trustworthy employee, who cares about helping customers/guests to have the best experience with my company. I am bilingual & also quick to adapt in learning to be the best I can be at any position.
Overview
8
8
years of professional experience
Work History
PCA
Abrazo West Campus
Goodyear, AZ
2024.02 - Current
Provided personal care assistance to elderly and disabled individuals in their rooms, including bathing, dressing, grooming, transferring, toileting and feeding.
Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
Maintained accurate records of client care services provided on a daily basis.
Bartender
Levy Restaurants
Glendale, AZ
2024.01 - Current
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Maintained inventory of liquor, beer, wine, and other beverage items.
Processed payments accurately and efficiently with POS system.
Assisted in setting up the bar for service shift.
Bartender
810 Bowling & Billiards
Phoenix, AZ
2022.07 - 2024.01
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Assisted in setting up the bar for service shift.
Stocked ice bins and coolers as needed throughout shift.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Cleansed glasses with sanitizing solution after each use.
Performed opening and closing duties including restocking supplies.
Server Shift Leader
810 Bowling & Billiards
Phoenix, AZ
2022.07 - 2024.01
Ensured customer satisfaction and handled customer complaints in a professional manner.
Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
Assigned tasks to servers to ensure efficient operations during peak business hours.
Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
Developed strategies for improving customer service standards within the restaurant.
Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
Trained and acclimated new servers to restaurant's culture and operations.
Warehouse Associate
Amazon
Phoenix, AZ
2020.08 - 2021.03
Received and processed incoming shipments, verifying accuracy of items against purchase orders.
Maintained accurate inventory records through manual and computerized systems.
Unloaded materials from trucks using forklifts and pallet jacks.
Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Labeled containers correctly for product identification purposes.
Cashier Trainer
Raising Cane's Restaurants
Tempe, AZ
2019.09 - 2020.09
Instructed cashiers on proper procedures for handling money and credit card transactions.
Demonstrated how to use the point-of-sale system efficiently and accurately.
Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
Provided feedback to cashiers on their performance, both verbally and through written evaluations.
Collaborated with management team to improve overall customer experience at the store level.
Monitored cashier performance by observing employees' interactions with customers during shifts.
Sales Associate
Bell Road Toyota
Phoenix, AZ
2019.01 - 2019.06
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Built relationships with customers to encourage repeat business.
Generated new sales leads through cold calling and networking activities.
Conducted market research to identify potential customers and their needs.
Cashier
The Habit Burger Grill
Chandler, AZ
2018.07 - 2018.12
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Stocked shelves with merchandise when needed.
Cashier
Raising Cane's Restaurants
Tempe, AZ
2017.08 - 2018.07
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Shift Manager
KFC
Laveen, AZ
2017.06 - 2017.08
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Investigated customer complaints regarding merchandise quality or availability promptly.
Provided coaching and guidance to team members when necessary to improve performance.
Call Center Representative
Throughbred Research Group
Phoenix, AZ
2016.11 - 2016.11
Stayed current on relevant product and service offerings as well as competitor pricing models.
Participated in daily huddles with team members in order to discuss common goals and objectives.
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Provided accurate information regarding products and services while upselling additional products when appropriate.
Receptionist
Del Sol Furniture
Phoenix, AZ
2016.05 - 2016.11
Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Humanities And Science High School
Phoenix, AZ
01.2018
Skills
Assignment Delegation
Table Bussing
Personnel Training
Food Safety
Cleaning and Sanitation
Guest Service
Verbal and Written Communication
Customer Relationship Management
Dining Room Monitoring
Customer Service Management
Flexible Schedule
POS Systems
Liquor, Wine, and Food Service
Upselling Techniques
Order Taking and Processing
Buffet Setup and Takedown
Team Leadership
Resourceful and Reliable
Responsible and Trustworthy
Organization and Efficiency
Dining Crew Workflow Optimization
Cash Handling
Employee Training and Development
Critical Thinking
Staff Training
Compassionate Care
Emotional Support
Medical Terminology Knowledge
Vital Signs Monitoring
Diabetes Management
Affiliations
Graduated aesthetician & makeup aritst!
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
PCA
Abrazo West Campus
2024.02 - Current
Bartender
Levy Restaurants
2024.01 - Current
Bartender
810 Bowling & Billiards
2022.07 - 2024.01
Server Shift Leader
810 Bowling & Billiards
2022.07 - 2024.01
Warehouse Associate
Amazon
2020.08 - 2021.03
Cashier Trainer
Raising Cane's Restaurants
2019.09 - 2020.09
Sales Associate
Bell Road Toyota
2019.01 - 2019.06
Cashier
The Habit Burger Grill
2018.07 - 2018.12
Cashier
Raising Cane's Restaurants
2017.08 - 2018.07
Shift Manager
KFC
2017.06 - 2017.08
Call Center Representative
Throughbred Research Group
2016.11 - 2016.11
Receptionist
Del Sol Furniture
2016.05 - 2016.11
High School Diploma -
Humanities And Science High School
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