Ivens Valle

• Maintained sales strategies to maximize customer satisfaction and profit.
• Demonstrated and took test drive, on used cars.
• Completed paperwork related to sales as well as filing and office work.
• Answered telephone and email from customers.

- Maintained Safety protocols before each starting shifts.

- Daily operations of the office, ensuring smooth workflow and

timely completion of tasks.

- Applied strong leadership and problem-solving skills

to maintain team efficiency and organize workflows.

- Improved customer satisfaction with timely response to

questions, addressing concerns, and finding effective

solutions.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.