Summary
Overview
Work History
Education
Skills
Timeline
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IVENSON PAULEUS

Brookhaven,GA

Summary

Client-focused manager focused on providing clients with exemplary customer service. Expert in all facets of client /customer experience. Proven with success in building team environment with staff. Committed to going the extra mile to make clients wishes come true. Possessing key talents multi-lingual, in conflict resolution, and customer satisfaction assurance.

Overview

9
9
years of professional experience

Work History

Event Planning Manager

Planners On Retainer
11.2020 - Current
  • Hire, cross-train staff, and assess employees' performance.
  • Manage staff and project manage events.
  • Customer service management.
  • Generate ideas to enhance and expand current event offerings.
  • Assist with creating and updating company policy and procedures.
  • Budget Management.
  • Nurture and build relationships with vendors, venues and industry contacts to obtain best pricing and services for clients.
  • Manage administrative logistics of events planning, event booking and event promotions.
  • Maintain and built comprehensive database of industry contacts, vendors and venues.
  • Create staff schedules and organize staff assignments.

FRONT DESK SPECIALIST

ATLANTA AIRPORT MARRIOTT HOTEL, GUEST SERVICE PROFESSIONAL
10.2017 - 10.2020
  • Meet and excelled company incentives on customer reward programs and upgrades
  • Completed end-of-shift reports
  • Able to execute managerial duties in manager’s absence
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

SALES AND CUSTOMER RELATIONS SUPERVISOR AND REPRESENTATIVE

COCO BONGO CLUB, PUNTA CANA
11.2016 - 06.2017
  • Coordinated sales effort with team members and other departments
  • Established, developed and maintained positive business and customer relationships
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Made customers aware of current and new programs and services.

SUPERVISOR

MARLINS SPORTS CENTER, PUNTA CANA
03.2014 - 05.2016
  • Provided tours for hotel guest and or customers
  • Assisted with executing special hotel events and excursions
  • Researched and developed tour guide presentations
  • Provided translator services
  • Provided excellent interpersonal skills proven by retention sales and customer performance feedback
  • Analyzed feedback from guest reviews and suggested ways to improve ratings to team
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Tracked company equipment, tools and technology to manage inventory.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Education

Certification in Hospitality - Hospitality Administration And Management

American Hotel & Lodging Educational Institute
Atlanta, GA
08-2017

High School Diploma -

Secondary SOLENS School
Port-au-prince Haiti
08-2010

Skills

  • Fluent in 5 languages
  • Generated over $40,000 in hotel rewards and
  • Superior Customer Service
  • Marketing and Sales

Timeline

Event Planning Manager

Planners On Retainer
11.2020 - Current

FRONT DESK SPECIALIST

ATLANTA AIRPORT MARRIOTT HOTEL, GUEST SERVICE PROFESSIONAL
10.2017 - 10.2020

SALES AND CUSTOMER RELATIONS SUPERVISOR AND REPRESENTATIVE

COCO BONGO CLUB, PUNTA CANA
11.2016 - 06.2017

SUPERVISOR

MARLINS SPORTS CENTER, PUNTA CANA
03.2014 - 05.2016

Certification in Hospitality - Hospitality Administration And Management

American Hotel & Lodging Educational Institute

High School Diploma -

Secondary SOLENS School

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IVENSON PAULEUS