Iverson Ortega
Miami,FL
Overview
3
3
years of professional experience
Work History
Restaurant Worker
MFG
Miami, FL
03.2025 - Current
- Cleared and reset tables promptly to prepare for incoming guests.
- Maintained cleanliness of dining areas by sweeping and wiping surfaces regularly.
- Assisted in restocking utensils and napkins to ensure smooth service flow.
- Delivered dishes efficiently from the kitchen to the appropriate tables for service.
- Monitored dining room activity to identify when tables needed attention or clearing.
- Improved guest satisfaction by maintaining a tidy environment throughout busy service hours.
- Enhanced team collaboration by responding quickly to requests from servers and managers.
- Cleaned and organized bar areas to maintain a welcoming atmosphere for guests.
- Stocked glassware, garnishes, and supplies to support efficient drink service operations.
- Prepared drink garnishes and mixers to support bartenders during busy shifts.
- Collaborated with team members to streamline service during high-volume periods.
- Enhanced customer satisfaction by delivering prompt, attentive service at the bar area.
- Improved workflow efficiency by proactively restocking supplies during peak hours of operation.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Front Desk
Brickell Flatiron
Miami, FL
06.2023 - 01.2025
- Maintained a clean and organized front desk area to ensure a welcoming environment for guests.
- Professionally greeted guests upon arrival, provided room keys, and informed them about hotel amenities and policies.
- Managed the check-in process efficiently while engaging in courteous and friendly conversations to enhance the guest experience.
- Promptly reported facility and room maintenance issues to the appropriate personnel for immediate resolution.
- Enhanced customer retention by delivering prompt, responsive service and fostering positive guest relationships.
- Collaborated with housekeeping and maintenance teams to address guest requests and resolve concerns effectively.
- Provided guests with accurate information about local attractions, ensuring a memorable and enjoyable stay.
Education
Associates - Business Administration
Miami Dade College
Miami, FL06-2025
High School - undefined
Miami Senior High School
Miami, FL01-2022
Skills
- Team player
- Fluent in English/Spanish
- People-oriented
- Personnel training and development
- Great customer service
- Positive and friendly
- Gym & weight lifting
- Family time
- FC Barcelona enthusiast
- Cleanliness and hygiene
Timeline
Restaurant Worker
MFG
03.2025 - Current
Front Desk
Brickell Flatiron
06.2023 - 01.2025
High School - undefined
Miami Senior High School
Associates - Business Administration
Miami Dade College