Iverty Sanabria
Ocala,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
1
1
year of professional experience
Work History
Receptionist
Jenkins Kia Of Ocala
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Representative
Sullivan Buick Pontiac Gmc
12.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Vanguard High School
Ocala, FL05.2017
Skills
- Project Coordination
- Scheduling
- Clerical Support
- File Management
- Office Management
- Scheduling appointments
- Verbal and written communication
- Documentation And Reporting
- Multi-line telephone operation
- Customer/Client relations
- Typing Speed
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Jenkins Kia Of Ocala
06.2023 - Current
Customer Service Representative
Sullivan Buick Pontiac Gmc
12.2022 - 06.2023
High School Diploma -
Vanguard High School
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