Ivery Penny
Kenosha,WI
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
CarMax
Remote
01.2024 - 07.2024
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Personal Teller
Northside Community Bank
Riverwoods, IL
02.2022 - 01.2024
- Assisted customers with deposits and withdrawals
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Handled opening and closing procedures
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Mobile Expert
T Mobile
Niles, IL
08.2018 - 01.2022
- Provided excellent and professional service to ensure guest satisfaction
- Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets
- Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
- Built relationships with customers using strong persuasion and active listening skills.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Collaborated with team members to share best practices, enhancing overall team performance.
Education
GED -
College of Lake County
Grayslake, ILSkills
- Self-motivated
- Conflict resolution
- Strong verbal communication
- Consultative sales strategies
- Inbound and outbound calls
- Extremely organized
- Cash Handling
- Drawer Balancing
- Strong Work Ethic
- Excellent Time Management Skills
Timeline
Sales Associate
CarMax
01.2024 - 07.2024
Personal Teller
Northside Community Bank
02.2022 - 01.2024
Mobile Expert
T Mobile
08.2018 - 01.2022
GED -
College of Lake County