Ivery Penny
Kenosha
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
6
6
years of professional experience
Work History
Sales Associate
CarMax
01.2024 - 07.2024
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Personal Teller
Northside Community Bank
03.2023 - 11.2023
- Assisted customers with deposits and withdrawals
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Handled opening and closing procedures
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Retail Banker
Woodforest National Bank
02.2022 - 10.2022
- Presented and sold bank products to customers to best fit their needs
- Assisted customers in transactions, making deposits or withdrawing funds from accounts while following policies and procedures
- Handled legal documents such as small estate affidavits, POA documents and resolving customer issues regarding funds in their account
- Worked maintenance on our ATM machine, fixing any technical issues, dispenser jams, or refilling the atm
- Opened consumer and business checking and/or savings accounts.
Mobile Expert
T Mobile
12.2019 - 09.2021
- Provided excellent and professional service to ensure guest satisfaction
- Used various techniques, including cold calling, prospecting and networking to land new customers and penetrate new markets
- Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
Sales Associate
Verizon
08.2018 - 07.2019
- Ensure monthly sales target and year's quantity target
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules
- Consistently exceeded sales goals for accounts by upselling products to existing customers and bringing in over new accounts
- Upsold customers by recommending accessories and promotions to increase revenue.
Education
GED -
College of Lake County
Grayslake, ILSkills
- Self-motivated
- Conflict resolution
- Strong verbal communication
- Consultative sales strategies
- Inbound and outbound calls
- Extremely organized
- Cash Handling
- Drawer Balancing
- Strong Work Ethic
- Excellent Time Management Skills
Contact
Kenosha, WI 53142
Timeline
Sales Associate
CarMax
01.2024 - 07.2024
Personal Teller
Northside Community Bank
03.2023 - 11.2023
Retail Banker
Woodforest National Bank
02.2022 - 10.2022
Mobile Expert
T Mobile
12.2019 - 09.2021
Sales Associate
Verizon
08.2018 - 07.2019
GED -
College of Lake County
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