Ives HOUNGBEDJI
Store Manager
Temple Hills,Maryland
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
1
1
year of professional experience
Work History
Store Manager
Family Dollar
Temple Hills, Maryland
04.2025 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Store Manager
Family Dollar
Temple Hills, MD
05.2024 - 03.2025
- Provided training to new employees on company policies and procedures.
- Conducted a weekly inventory of supplies, equipment, and store items.
- Ensured that all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Collaborated with management to plan special events, or promotions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in the absence of the manager.
- Evaluated employee performance, delivering individualized feedback and praise.
- Prepared operations data to produce a comprehensive report to management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes, and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted in the development of transportation plans and strategies for shipment.
- Developed relationships with logistics providers to optimize shipping processes.
- Managed stock levels within warehouses using inventory control systems.
- Organized storage facilities according to established guidelines.
- Managed paperwork and necessary information required for client shipment.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated work to staff, setting priorities and goals.
- Maintained a safe working environment by enforcing safety regulations.
Education
Economy And Finance of Local Authorities
University of Abomey-Calavi
Republic Of Benin01-2018
High School Diploma -
DAV-AMEN
Republic Of Benin05-2015
Skills
- Stock management
- Loss prevention
- POS system operations
- POS systems
- Staff supervision
- Budgeting and cost control
- Store organization
- Team building and leadership
Accomplishments
- Multiple achieves recognitions as Assistant store manager in Family dollar.
- Multiple earn a leadership and receive awards
Languages
French
Native language
English
Intermediate (B1)
B1
French
Advanced (C1)
C1
Spanish
Elementary
A1
Certification
- Assistant Manager Development Program Certificate of Completion, DOLLAR TREE| FAMILY DOLLAR - April 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsHealthcare benefitsPaid time offPaid sick leaveStock Options / Equity / Profit SharingTimeline
Store Manager
Family Dollar
04.2025 - Current
Assistant Store Manager
Family Dollar
05.2024 - 03.2025
Economy And Finance of Local Authorities
University of Abomey-Calavi
High School Diploma -
DAV-AMEN
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