Ives HOUNGBEDJI
Self-Employed
District Heights,MD
Summary
Dynamic and results-driven professional with a clean driving record and extensive experience in customer service at Lyft. Proven ability to enhance customer satisfaction through effective communication and timely deliveries. Skilled in GPS navigation and vehicle maintenance, demonstrating strong attention to detail and a commitment to safety.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Driver
Lyft
11.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Assistant Store Manager
Family Dollar
02.2024 - 06.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Representative
7-eleven
02.2023 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor - Economy And Finance of Local Administration
University of Abomey-Calavi
Abomey-Calavi05.2018
Bachelor - Science
DAV-AMEN
Abomey-Calavi, Benin06.2015
Skills
Vehicle maintenance
Certification
Certificate of Completion of the Assistant Manager Development Program
Timeline
Certificate of Completion of the Assistant Manager Development Program
04-2025
Driver
Lyft
11.2024 - Current
Assistant Store Manager
Family Dollar
02.2024 - 06.2025
Customer Service Representative
7-eleven
02.2023 - 11.2024
Bachelor - Economy And Finance of Local Administration
University of Abomey-Calavi
Bachelor - Science
DAV-AMEN
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