Ivet Cardenas
Lindsay,CA
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Bilingual: Fluent in English and Spanish.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Sequoia Dental Care
01.2021 - 12.2023
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed approximately 200 incoming/outgoing calls and faxes per day.
- Coordinated referrals, physician reports, and collected co-pays and deductibles as needed.
- Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
Financial Service Representative
Primerica Financial Services
06.2020 - 11.2023
- CA State Life and Health Insurance Licensed
- Worked remotely, managed approximately 75 calls and emails per day.
- Established customer relationships and provide support regarding insurance availability, eligibility, coverage.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
Certified Training General Manager
Rubio's Coastal Grill
11.2009 - 01.2020
- Proven ability to effectively schedule and oversee all project phases, ensuring timely completion and adherence to budget constraints.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High school diploma -
Sweetwater High School
San Diego, CA07.2010
Skills
- Administration Skills
- Staff Management
- Verbal and written communication
- Problem-Solving
Timeline
Front Desk Receptionist
Sequoia Dental Care
01.2021 - 12.2023
Financial Service Representative
Primerica Financial Services
06.2020 - 11.2023
Certified Training General Manager
Rubio's Coastal Grill
11.2009 - 01.2020
High school diploma -
Sweetwater High School
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