Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iveth Chavez Alvarez

Los Angeles,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Welcoming clerical professional with Number years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Friendly Job Title with Number years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Type data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Quality inn & Suites LAX
01.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Prepared weekly employee work schedules for team members.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.

Education

Diploma - undefined

Phoenix high School

Skills

  • Proficient in Microsoft Word, Excel, Powerpoint among other computer programs
  • Data Research and Analysis
  • Delivery Coordination
  • Telephone Etiquette
  • Fraud Prevention
  • Front Desk Operations
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Computer Proficiency
  • Personnel Management
  • Confirming Transactions
  • Information Updates
  • Availability Record Keeping
  • Front Desk Reservations
  • Maintaining Guest Records
  • Sorting and Delivering Mail
  • Registration Services
  • Guest Registration
  • Posting Charges
  • Office Supplies and Inventory
  • Data Imports
  • Hotel Accommodations
  • Directing Callers
  • Welcoming Guests
  • File and Records Management
  • ID Verification
  • Credit and Cash Payments
  • Paperwork Processing
  • Property Management Systems Knowledge
  • Multi-Line Phone Systems
  • Business Correspondence
  • Communication skills
  • Professionalism and strong work ethic

Timeline

Front Desk Receptionist

Quality inn & Suites LAX
01.2018 - Current

Diploma - undefined

Phoenix high School
Iveth Chavez Alvarez