Iveth Garcia
Irvine,CA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
6
6
years of professional experience
Work History
Senior Team Lead
Regal University Town Center
09.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Completed daily and nightly paperwork by computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and customer transactions.
Crew Team Member
Regal Edwards Westpark
11.2021 - 09.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Sold and collected admission tickets, passed and encouraged our unlimited memberships plan for our guests.
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary
- Maintained order by performing daily theater checks to ensure safety.
MERCHANDISE MANAGER
Party City
09.2017 - 10.2021
- Trained all new employees on effective sales, service and operational strategies to maximize team performance.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves
- Completed daily sales reports and analyzed metrics to identify trends.
- Maintained records of inventory stock and shrinkage by conducting product audits weekly and prioritized projects
- Answered incoming telephone calls to provide store, products and services information.
- Processed orders through company system and coordinated product deliveries.
- Prepared cash deposits with zero discrepancies.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Tustin High School
Tustin, CASkills
- Overseeing Daily Activities
- Order Processing
- Inventory Control
- Call Center Operations
- Team Leadership
- Coaching and Mentoring
- Customer Service
Timeline
Senior Team Lead
Regal University Town Center
09.2022 - Current
Crew Team Member
Regal Edwards Westpark
11.2021 - 09.2022
MERCHANDISE MANAGER
Party City
09.2017 - 10.2021
Tustin High School
Similar Profiles
Tegan WilsonTegan Wilson
Clinc Coordinator at Regal Park Medical CenterClinc Coordinator at Regal Park Medical Center
Marimar JusteMarimar Juste
Social Work Intern at Regal Heights Rehabilitation & Health Care CenterSocial Work Intern at Regal Heights Rehabilitation & Health Care Center
Ninti FellersNinti Fellers
Nursing Administrative Assistant at Regal Heights Healthcare and Rehabilitation CenterNursing Administrative Assistant at Regal Heights Healthcare and Rehabilitation Center