Iveth Owens
Marietta,GA
Summary
Led initiatives to optimize customer satisfaction at Chick-fil-A through effective complaint resolution. Directed employee training programs to enhance skills and service delivery. Fostered teamwork to elevate operational performance and service standards.
Overview
2026
2026
years of professional experience
Work History
Line/prep Cook
Olive Garden
Smyrna, GA
2026 - Current
- Prepared ingredients by chopping, slicing, and dicing to ensure timely meal service.
- Operated kitchen equipment safely and efficiently to maintain food quality standards.
- Maintained cleanliness of workstations and adhered to food safety regulations consistently.
- Assisted chefs in cooking and plating dishes to enhance presentation quality.
Team Leader
Chick Fil A
Kennesaw, GA
03.2017 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Cashier
Kmart, Sears Holding
Miami Lakes
02.2009 - 02.2013
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Cashier
Macys Department Store
Kennesaw, GA
02.2007 - 02.2009
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Hotel Administración - Tourism And Hotel Management
Ulacit
San Jose, CRLiceo De Nicoya
Nicoya, Costa Rica06.1995
Skills
Complaint resolution
Problem-solving
Employee training
Overseeing daily activities
Leadership
Teamwork and collaboration
Cash handling
Staff training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Leader
Chick Fil A
03.2017 - Current
Customer Service Cashier
Kmart, Sears Holding
02.2009 - 02.2013
Customer Service Cashier
Macys Department Store
02.2007 - 02.2009
Hotel Administración - Tourism And Hotel Management
Ulacit
Liceo De Nicoya
Line/prep Cook
Olive Garden
2026 - Current