Ivett Hernandez
North Potomac,MD
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Desire to take on new challenges with strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
16
16
years of professional experience
Skills
- Great interpersonal, oral and written communication skills
- Committed to assisting others and work well in a team environment
- Profound ability to manage, plan, and organize to meet deadlines
- Superior knowledge in customer service deliverables
- Performance Evaluations
- Records and Database Management
- Knowledge of database and accounting programs
- Proficient in Microsoft Word, Excel, and Power Point
- Business administration
- Staff Management
Work History
Administrative Assistant Manager
Sheppard Pratt Outpatient Center
Gaithersburg, MD
04.2022 - Current
- Identified and solved problems to enhance management and business direction.
- Developed administrative processes for review and approval by upper management and communicated and implemented new processes.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Communicated job expectations and trained staff to promote team building and discipline.
- Recruited, hired, trained and managed administrative and clerical staff members.
- Delivered comprehensive training to maintain compliance requirements.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Monitored office inventory to maintain supply levels.
Rural Carrier Associate
United States Postal Service, USPS
Damascus, MD
09.2020 - 04.2022
- Collected mail from customers and brought back to facility for processing and sorting.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Followed strict package safety standards to protect customers and team members.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Maintained accurate records of deliveries.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Delivered mail to residents and business within assigned area.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained signatures for registered, certified and insured mail.
Manager of Operations
Stellar Payment Systems
Miami, FL
09.2013 - 06.2020
- Provide optimal information in response to clients’ inquiries
- Use computer software to prepare invoices and financial statements
- Code and file financial material according to established records management procedures
- Process accounts payable ensuring timeliness and accuracy of information
- Collaborate with management to meet company deadlines and monthly budget allowance
- Keep financial records and perform routine calculations by posting and verifying duties which include payments to vendors and assuring the timely receipt of all rent payments to owners
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
- Engaged with existing and potential clients to gain insight into needs.
- Created company handbook to document corporate policies and procedures.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Customer Service Representative
Transportes Zuleta
Miami, FL
03.2011 - 09.2013
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies to maximize team performance.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Explained benefits, features and recommendations to maximize client retention.
- Organized client contracts, records and reports to strengthen traceability.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Team Associate
Papa John's Pizza
Miami, FL
05.2010 - 03.2011
- Deliver quality products and services to our customers (and make sure they meet Papa John’s standards)
- Responsible for training and overseeing the development of new employees
- Provided positive interaction with customers
- Make Pizzas
- Take orders, Cashier when needed
- Responsible for meeting daily sale goals
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Followed production orders and company standards to exceed quality scores on consistent basis.
Daycare Teacher's Assistant
Pumpkin Share Daycare Center
Miami, FL
06.2007 - 08.2009
- Monitored children and provided a safe and positive learning environment
- Planned and supervised activities to promote the physical, mental, emotional and social development of children
- Consistently maintained a safe, orderly and sanitary environment
- Established and maintained safe play environment for children.
- Employed positive guidance strategies to encourage children and improve behavior.
- Supported children's emotional and social development with one-on-one attention.
- Communicated with parents about daily activities and any concerning behaviors.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Recorded child behavior, food and medication information for supervisors.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL10.2025
High School Diploma -
Miami Senior High School
Miami, FL06.2010
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request
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