Ivette Albarran
Amarillo,TX
Summary
Experienced in the hospitality industry with a friendly and compassionate demeanor. Strong understanding of customer service and a remarkable ability to quickly memorize information, enabling effortless grasp of new concepts and tasks. Committed to providing exceptional customer service and creating a positive work environment for both customers, patients, and colleagues. Proven track record of efficiently operating cash registers, highly organized, proactive, and punctual. Excels in team settings, effectively collaborating to achieve shared goals.
Overview
12
12
years of professional experience
Work History
People Service Specialist / Bariatric Coordinator
Texas Tech Health Science Center
09.2023 - Current
- Improved customer satisfaction by addressing and resolving insurance issues.
- Consistently met or exceeded performance metrics related to service quality, response time, and patient satisfaction.
- Evaluated systems according to predetermined checklist and noted issues.
- Prioritized tasks based on urgency to maintain high efficiency.
- Calling insurance companies and making sure the patients were converted under their plan.
Bartender/Server Shift Leader/Hostess
Saltgrass Steakhouse
03.2013 - 06.2022
- Supervised serving staff to drive high level of hospitality and food excellence
- Trained and acclimated new servers to restaurant's culture and operations
- Cleared dishes from tables during and after meal service to maintain clean dining area
- Calculated charges, issued table checks and collected payments from customers
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Worked with management to coordinate special functions and events
- "Eye of the guest" meaning make sure there's was no visible sign of trash and everything was organized and clean
- Being personable with every guest that walked into the building
Bartender/Server
X-Steakhouse
10.2020 - 04.2022
- I made sure every guest was attended and served at a timely manner
- Collecting payments and operating cash register
- Cleaning the work area
- Making a list for all the supplies required for the bar
- Interpersonal skills
- The ability to deal with difficult customers
Education
High School -
Caprock High School
Amarillo, TX05.2014
Skills
- Bilingual
- Personnel training
- Verbal and written communication
- Memorization
- Service prioritization
- Working well in a team
- Attention to detail
- Customer service
- Numeracy
- Patience
- Compassionate
Timeline
People Service Specialist / Bariatric Coordinator
Texas Tech Health Science Center
09.2023 - Current
Bartender/Server
X-Steakhouse
10.2020 - 04.2022
Bartender/Server Shift Leader/Hostess
Saltgrass Steakhouse
03.2013 - 06.2022
High School -
Caprock High School
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