Ivette Alvarenga

• Worked in five different markets across the United States learning different management styles and strategies for achieving business metrics
• Oversaw, hired, coached and developed veterinary teams of various sizes responsible for producing 1.5-2MIL in revenue a year.
• Trained and mentored newly hired practice managers including veterinary and receptionist staff
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently during daily huddles.
• Partnered with locum veterinarians to provide consistent relief work to cover provider gaps
• Performed veterinary assistants duties including pet restraint , radiology, phlebotomy, fecal, urine and skin sample collection and diagnosis , dental prophylaxis and soft tissue surgery assistance
• Fostered a positive workplace environment by promptly resolving conflicts professionally among team members and finding a common ground
• Addressed patient concerns with empathy restoring trust demonstrating excellent problem-solving skills in both Spanish and English language

Performance:

• Obtained heartworm prevention compliance amongst 64% of clients
• Client retention rate of 67% YTD
• Maintained cost of goods below 12% YTD across all hospitals allowing
• 100% training compliance in EI&D, OSHA, radiation safety, waste management safety
• Gallup engagement score of 4.6

Used systems: Share point, Microsoft teams, WorkDay, Kronos, Microsoft Office, Indeed employer, LinkedIn, Instagram, Facebook, CareCredit.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
• Reduced front desk process inconsistencies and effectively trained team members on communication techniques, client education on services and efficiency strategies during peak hours
• Implemented best practices for optimizing appointment scheduling, patient records management and proper invoicing functions
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.