Ivette Alvarez
Miami,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
State of Florida
01.2024 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for supervisors and judges.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with recordkeeping, and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Manager
HYD Investments LLC
04.2022 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Chat Support Representative
Rover.com
06.2021 - 03.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
- Investigated and resolved accounting, and service concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and updated databases to handle customer data.
Customer Service Representative
Marriot Hotels And Resorts
12.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Police Science
Florida International University
Miami, FL08.2014
Associate of Arts - Pre-Law
Miami Dade College
Miami, FL06.2011
High School Diploma -
Westwood Christian School
Miami, FL06.2009
Skills
- Data Entry
- Appointment Scheduling
- Reception oversight
- Scheduling
- Clerical Support
- Mail handling
- Document Control
- Report Writing
- Professional and mature
- Professional Communication
- Documentation and Recordkeeping
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
State of Florida
01.2024 - 07.2024
Customer Service Manager
HYD Investments LLC
04.2022 - 11.2023
Chat Support Representative
Rover.com
06.2021 - 03.2022
Customer Service Representative
Marriot Hotels And Resorts
12.2020 - 04.2021
Bachelor of Arts - Police Science
Florida International University
Associate of Arts - Pre-Law
Miami Dade College
High School Diploma -
Westwood Christian School
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