Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivette Andrus

Edgewood,MD

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Gabes
Edgewood, MD
10.2022 - Current
  • Greeted customers as enter establishment, providing assistance, answering inquiries, and offering guidance as needed.
  • Assisted customers with product selection, providing information about features and pricing to help them make informed purchasing decisions.
  • Responded to guest inquiries and requests achieving response time compliance rate of 97%.
  • Uphold company policies and procedures regarding customer service, sales, safety, and security at all times.

Administrative Assistant

Rite Aid
Aberdeen, MD
05.2007 - 06.2025
  • Respond to client inquiries, manage client accounts, and resolve issues in a timely and professional manner.
  • Build and maintain positive relationships with clients through clear communication, active listening, and a genuine commitment to their satisfaction.
  • Collaborated closely with internal teams to address client concerns, optimize processes, and drive overall client success.
  • Achieved a 95% client satisfaction rating by promptly addressing inquiries, resolving issues, and providing personalized solutions.
  • Screened phone calls and emails for executives, providing accurate information, or redirecting inquiries to appropriate staff members.
  • Handled sensitive information with utmost confidentiality, while maintaining data integrity at all times.
  • Assisted with inventory management, ensuring stock accuracy and availability.
  • Handled customer inquiries, providing information about products and services.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Organized inventory storage areas for efficient access and management.
  • Maintained cleanliness and orderliness of sales floor and stockroom areas.
  • Monitored inventory levels and reported discrepancies to management.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Organized inventory in designated storage areas for easy access.
  • Received and distributed incoming materials to designated areas.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Performed regular cycle counts to ensure accuracy of inventory records.

Medical Receptionist/Front Desk

OrthoMaryland
Baltimore, MD
02.2025 - 05.2025
  • Managed front desk operations, including patient check-in, appointment scheduling, and insurance verification.
  • Maintained accurate electronic medical records (EMR) for all patients, ensuring confidentiality, and compliance with HIPAA regulations.
  • Scheduled diagnostic tests and specialist appointments for patients, as directed by healthcare providers.
  • Coordinated referrals to other healthcare professionals or facilities, based on patient needs.
  • Assisted in the collection of co-pays and outstanding balances at the time of service, using electronic payment systems.
  • Provided compassionate customer service while addressing patient concerns or complaints promptly.
  • System using Clear Wave Portal / Scheduling to see up PT, OT appointments.
  • System using Mod Med, ema
  • Worker Comp , schedule, verify they have authorized.
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments and coordinated with healthcare providers effectively.
  • Maintained accurate patient records using electronic health record systems.
  • Assisted patients with insurance verification and billing inquiries promptly.
  • Handled phone calls, addressing inquiries and directing calls to appropriate departments.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Called patients to confirm scheduled appointments and obtain additional details.

Education

High School Diploma -

Hillcrest High School
Jamaica, NY

Skills

  • Quality assurance
  • Active listening
  • Database Management
  • CRM software
  • Teamwork
  • Product knowledge
  • Attention to detail
  • Adaptability
  • Rapport Building
  • Conflict resolution
  • Customer retention
  • Customer service
  • Phone etiquette
  • Data entry
  • Microsoft Office
  • Bilingual
  • Organizational skills
  • Microsoft Excel
  • Communication skills
  • Problem solving
  • Problem-solving
  • Order processing
  • Microsoft Office Suite
  • Complaint handling

Timeline

Medical Receptionist/Front Desk

OrthoMaryland
02.2025 - 05.2025

Customer Service Representative

Gabes
10.2022 - Current

Administrative Assistant

Rite Aid
05.2007 - 06.2025

High School Diploma -

Hillcrest High School