Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Awards
Timeline
Generic

Ivette Aviles

Orlando

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the Supervisor role at the Marriott.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Housekeeping Manager

Marriott Vacation Club
Orlando
12.2023 - Current
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Implemented cost-saving measures to reduce operating expenses.
  • Coordinated maintenance activities with outside contractors as required.
  • Maintained accurate records of supplies and equipment inventory.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.

Operations Supervisor

Marriott Vacation Club
Orlando
10.2017 - 11.2023
  • Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
  • Oversaw staff development, training and performance management.
  • Trained, coached and mentored team members to foster a highly productive work environment.
  • Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
  • Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
  • Planned, scheduled, and assigned work activities for personnel.

Housekeeping Supervisor

Marriott Vacation Club
Orlando
01.2013 - 09.2017
  • Inspected work performed to ensure that it met specifications and established standards.
  • Provided guidance and support to housekeeping staff as needed.
  • Trained new employees on duties and responsibilities of department.
  • Scheduled and organized daily cleaning tasks for housekeeping staff.

Housekeeper

Marriott Vacation Club
Orlando
02.2003 - 08.2013
  • Issued supplies and equipment to workers.
  • Demonstrated excellent communication skills when coordinating with other departments to ensure smooth operations.
  • Planned and prepared employee work schedules.
  • Coordinated with maintenance teams regarding repair requests from guests.

Housekeeper

Marriott Vacation Club
Orlando
05.1998 - 04.2003
  • Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
  • Changed bed linens and towels on a regular basis according to client's instructions.
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Kept storage areas and carts well-stocked, clean, and tidy.
  • Proficiently managed time to complete assigned tasks within allocated deadlines.
  • Sanitized bathroom fixtures and restocked amenities according to established protocols.

Education

GED -

Lowell High School
Lowell, MA, US
05.1984

Skills

  • Task Delegation
  • Key Performance Indicators (KPIs)
  • Motivational Leadership

Certification

  • Getaway to Leadership
  • 5 Star Interviews

Personal Information

Title: HOUSEKEEPING OPERATIONS SUPERVISOR

Languages

Spanish, Fluent

Awards

  • Leader of the Quarter
  • Associate of the Month

Timeline

Housekeeping Manager

Marriott Vacation Club
12.2023 - Current

Operations Supervisor

Marriott Vacation Club
10.2017 - 11.2023

Housekeeping Supervisor

Marriott Vacation Club
01.2013 - 09.2017

Housekeeper

Marriott Vacation Club
02.2003 - 08.2013

Housekeeper

Marriott Vacation Club
05.1998 - 04.2003

GED -

Lowell High School

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Ivette Aviles