Ivette Aviles

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• Lead and manage housekeeping improvement projects across resort operations to enhance efficiency, quality, and guest satisfaction.
• Coordinate cross-functional teams to implement operational initiatives, process improvements, and housekeeping standards.
• Monitor project timelines, budgets, and resource allocation to ensure successful execution.
• Analyze operational data and performance metrics to identify opportunities for continuous improvement.
• Collaborate with department leaders, vendors, and contractors to support housekeeping and property enhancement projects.
• Develop and maintain project documentation, reports, and status updates for leadership teams.
• Ensure compliance with company policies, safety standards, and brand quality requirements.

• Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
• Planned and assigned work activities to optimize team workflow and meet operational goals.
• Oversaw staff development and training to enhance team capabilities and performance.
• Trained, coached and mentored team members to foster a highly productive work environment.
• Resolved customer service issues using problem-solving skills to maintain high satisfaction levels.
• Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.

• Scheduled and organized daily cleaning tasks for housekeeping staff, optimizing workflow and task completion.
• Guided and supported housekeeping staff, fostering a collaborative work environment.
• Trained new employees on duties and responsibilities of the department.
• Inspected work performed to ensure compliance with specifications and established standards, enhancing overall quality.

• Issued supplies and equipment to workers.
• Demonstrated excellent communication skills when coordinating with other departments to ensure smooth operations.
• Planned and prepared employee work schedules.
• Coordinated with maintenance teams to address and resolve guest repair requests promptly.

• Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, and locker rooms to ensure compliance with health standards.
• Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.
• Sanitized bathroom fixtures and restocked amenities to maintain hygiene and meet guest expectations.
• Changed bed linens and towels regularly to enhance guest comfort and satisfaction.
• Maintained organization and cleanliness of storage areas and carts.
• Proficiently managed time to complete assigned tasks within allocated deadlines.