Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivette Barajas

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
1
1
Certification

Work History

In Home Caregiver

In Home Support Services (IHSS)
04.2021 - Current
  • Provided transportation and appointments management.
  • Developed and implemented care plans for clients.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
  • Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Scheduled and coordinated medical appointments.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Administered medications to patients and remained vigilant for negative side effects.

Customer Service Representative

LAZ Parking
12.2020 - 03.2021
  • Provide excellent customer service, help customers with airport like related services, conduct CBX ticket sales, help customers with questions and ensuring they have all documents for travel
  • Helping customers fill out forms, grabbing equipment needed for their luggage/transportation.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.

Cashier/Cook

Mango Mango
11.2017 - 01.2019
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared and served various food items in fast-paced food environment.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Medical Assistant

Externship
01.2016 - 01.2017
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Streamlined billing processes by implementing efficient coding practices, resulting in reduced errors and improved revenue generation.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Improved office efficiency, coordinating appointments and rescheduling requests promptly.
  • Followed up with patients to reschedule missed appointments.

Teller

The Check Cashing Place
10.2015 - 06.2017
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Received loan and utility payments, sending funds to correct destinations.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Verify authenticity of checks to be cashed
  • Handling large amounts of money, as well as balance a safe.
  • Performing Money transfers while adhering to regulations
  • Assisting customers in purchasing Money Orders
  • Gathering documents in order to approve customers for loans

Education

MA - Medical

Brightwood College
Chula Vista, CA
01.2016

High School Diploma - General

Otay Ranch High
Chula Vista, CA
01.2015

Skills

  • Care Plan Management
  • Personal Hygiene Assistance
  • Schedule Management
  • Basic Housekeeping
  • First aid and safety
  • Transportation Services
  • Data Entry
  • Client documentation
  • HIPAA Compliance
  • Appointment Scheduling
  • Documentation
  • Decision-Making
  • Special Needs Care
  • Seizure Management
  • Call Management
  • Cross-Functional Collaboration
  • Document and Records Management
  • Customer Account Management
  • Language Fluency
  • Customer Relations
  • Money handling abilities
  • Call Center Operations
  • Medical terminology knowledge
  • Microsoft Office
  • Call center experience
  • Problem-solving abilities
  • Banking Product Knowledge
  • New Account Setup
  • Reliable and Responsible
  • Banking
  • Cash handling expertise
  • Rapid 10-key data entry
  • Customer Service-Oriented
  • Cash Drawer Balancing
  • Payment Processing
  • POS system operations

Certification

CPR, 09/01/17

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

In Home Caregiver

In Home Support Services (IHSS)
04.2021 - Current

Customer Service Representative

LAZ Parking
12.2020 - 03.2021

Cashier/Cook

Mango Mango
11.2017 - 01.2019

Medical Assistant

Externship
01.2016 - 01.2017

Teller

The Check Cashing Place
10.2015 - 06.2017

MA - Medical

Brightwood College

High School Diploma - General

Otay Ranch High

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Ivette Barajas