IVETTE CAMPUSANO
Sephora
Lynn,MA
1
Language
1
Certification
6
years of professional experience
Customer-focused professional with several years of experience assisting customers, resolving concerns, processing transactions, handling cash, and creating welcoming service experiences. Strong communicator and problem-solver with experience supporting customers in person, by phone, and by email. Detail-oriented, reliable, bilingual in English and Spanish, and comfortable working in fast-paced, team-oriented environments.
Work History
Customer Service Advisor
3 Years 5 Months- Assist customers in identifying products and provide personalized recommendations based on their needs.
- Resolve customer questions and complaints through in-person, phone, and email interactions while maintaining a professional and helpful approach.
- Communicate product information clearly and educate customers on product usage and application.
- Process transactions accurately using point-of-sale systems and handle cash responsibly.
- Collaborate with team members to maintain an organized, welcoming, and efficient customer environment.
- Use active listening, problem-solving, and attention to detail to create positive customer experiences.
Home Health Aide
1 Year 3 Months- Provided dependable, attentive support while following established safety procedures and daily routines.
- Communicated client needs and changes clearly to healthcare professionals and maintained accurate attention to details.
- Maintained a clean and safe environment and provided respectful, compassionate customer-facing service.
Passenger Service Agent
4 Months- Managed check-in procedures to ensure timely processing of passenger documentation.
- Coordinated baggage handling processes to optimize efficiency and minimize delays.
- Assisted passengers with special needs, providing tailored support and solutions.
- Conducted safety briefings to enhance compliance with airport regulations and protocols.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Customer Service
9 Months- Provided efficient face-to-face and phone customer service and identified customer needs promptly.
- Completed daily responsibilities accurately while prioritizing and organizing tasks.
- Worked collaboratively with coworkers to resolve customer and service-related issues.
Education
Skills
Customer Service
Customer Issue Resolution
Complaint & Conflict Resolution
Point-of-Sale & Cash Handling
Clear Communication
Active Listening
Time Management
Team Collaboration
Attention to Detail
Product Knowledge
Problem Solving
English & Spanish
Reliability and punctuality
Professional appearance
Public speaking
Personal Information
Driving License: Valid driver’s license
Certification
Licensed Esthetician, Certified HNA
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Associated Home Care Inc.
05.2024 - 08.2025Read More
Customer Service Advisor
Sephora
04.2023 - CurrentRead More
Passenger Service Agent
Swissport
03.2023 - 07.2023Read More
Customer Service
Market Basket
08.2020 - 05.2021Read More
Lynn English High School
Read More