Ivette Castillo

• Answer phone calls, emails, and online inquiries, providing information on services and scheduling appointments.

• Maintain organized patient records and ensure HIPAA compliance.

• Process payments, issue invoices, and handle insurance or financing-related inquiries.

• Assist in updating social media pages with promotions, before-and-after photos (with patient consent), and announcements.

• Oversee daily operations to ensure smooth workflow and excellent patient experiences.

• Conduct team meetings and provide ongoing training to enhance skills and knowledge.

• Address patient concerns, complaints, and feedback in a professional manner.

• Develop and implement strategies to increase bookings and revenue.

•Managed all media platforms to promote services through social media, email campaigns, and advertisements.

• Develop and execute social media strategies to promote services, treatments, and patient success stories.

• Create engaging content (images, videos, reels, and infographics) that aligns with the brand’s aesthetic.

• Respond to comments, messages, and inquiries in a timely and professional manner.

• Collaborate with influencers, brand ambassadors, and satisfied patients to increase reach.

• Capture and edit high-quality before-and-after images (with patient consent).