Ivette Castro
Houston,Texas
Summary
Strategic and enthusiastic manager with over 18 years of experience in overseeing operations, human resources, finance, and communications. Specialized in team development, strategic planning, and operational efficiency. Committed to leading teams towards maximum productivity and efficiency while fostering a positive and collaborative work environment. Adept at driving growth through innovative strategies and relationship building.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Hearsay Gastro Lounge
Houston, TX
10.2023 - 05.2024
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager
Adair Concepts
Houston, TX
07.2021 - 11.2023
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created schedules and monitored payroll to remain within budget.
General Manager
Grill Concepts
03.2003 - 07.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Associate of Business Administration -
MTI College of Business And Technology
Houston, TX01-2005
Business Administration -
Albert Einstein University
El Salvador CAHigh School -
Holy Family Catholic School
Skills
- Leadership
- Strategic Planning
- Operational Efficiency
- Team Leadership
- Financial Management
- Human Resources Processes
- Conflict Resolution
- Communication and Collaboration
- Customer Relationship Management
- Profit and loss accountability
- Microsoft Office Proficiency
- Sales
- Service Quality Improvement
Workexperiencedetails
- Directed daily operations, strategic planning, and staff management.
- Oversaw HR functions, financial planning, and departmental coordination.
- Increased revenue by 15% through strategic initiatives.
- Managed overall business operations, employee training, and development.
- Enhanced operational efficiency and profitability through strategic initiatives.
- Reduced operational costs by 10% by implementing efficient processes.
- Held various leadership roles including Hostess, Server, Corporate FOH Trainer, Supervisor, Manager, and Assistant General Manager.
- Provided operational support and guidance across all US locations from July 2020.
- Improved customer satisfaction scores by 20% as Assistant General Manager.
Leadership Experience
Innovative leader skilled in empowering teams, optimizing operational efficiency, and driving financial success. Proven track record of fostering a highly motivated work environment and elevating team performance through strategic leadership and effective communication.
Communication Skills
Effective communicator with a strong ability to foster collaboration and delegate responsibilities. Fluent in English and Spanish, enhancing communication within diverse teams and with varied clientele.
References
Available upon request.
Certification
- TABC
- TX Food Manager Certification
Timeline
General Manager
Hearsay Gastro Lounge
10.2023 - 05.2024
General Manager
Adair Concepts
07.2021 - 11.2023
General Manager
Grill Concepts
03.2003 - 07.2021
Associate of Business Administration -
MTI College of Business And Technology
Business Administration -
Albert Einstein University
High School -
Holy Family Catholic School
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