Ivette Cintron

Account Management division answer inbound phone call provide taxpayer with information on return/refund and resolving the majority of issue and question to settle their accounts, for English or Spanish speakers.

• Answer inbound phone call for various photo enforcement contracts for English/Spanish speakers.
• Provide motorist with information on outstanding infractions and how to resolve them.
• Inform motorist how to make payments, view videos or pictures of infractions.
• Explain how to dispute infractions with court system.
• Work effectively with angry, hostile and verbally abusive motorist.
• Managed over 70 calls per days
• Excellent communication skills, both verbal and written.

• On site Program assist low income, unemployed individuals aged 55+ to find a Job.
• Recognized client employment barriers and devised strategies to resolve it.
• Increased job placements for clients through strategic networking, resource development, and targeted outreach efforts.
• Developed strong relationships with local employers to identify hiring needs and match suitable candidates for open positions.
• Streamlined the job search process by creating tailored resumes, cover letters, and interview coaching for each client.
• conducted outreach activities to identify, screen an enroll participants into program.
• Matched clients to open positions based on skills and work requirements

• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Placed and received inbound calls including transferred calls to homeowners.
• Response to customer request and input service request data.
• Open tickets for repair of fix needed in their home
• Identified and responded to customer requests and concerns through email, online chat and phone.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

• Streamlined medical record retrieval by implementing an efficient filing system.
• Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
• Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Produce Radiology request form and medical record reports.
• Purged patient record, release of medical record.
• Served customers in a friendly, efficient manner following outlined steps of service.