Ivette De Leon Vasquez
Summary
Adept at enhancing fire safety and customer engagement, I leveraged problem-solving and bilingual communication skills at Cmi to conduct vital training and risk assessments, significantly improving safety protocols. My experience in retail, including at Famous Footwear, honed my customer service and financial transaction accuracy, driving repeat business and fostering a culture of safety and service excellence. Highly skilled in managing and improving programs covering building safety, code reviews and fire prevention. Proficient in successful approaches for overseeing fire department operations while providing expert emergency response and first aid, analyzing structure fires and testifying in court proceedings. Detail-oriented, analytical and methodical in approach.
Overview
6
6
years of professional experience
Work History
Fire Stopper
Cmi
03.2023 - 04.2024
- Improved fire safety awareness by conducting regular training sessions and workshops for staff members.
- Regularly conducted risk assessments using advanced software tools, allowing for proactive mitigation strategies against potential hazards.
- Conducted thorough investigations after fire incidents to determine causes and prevent future occurrences, strengthening overall safety measures.
- Educated occupants about the importance of adhering to evacuation procedures, fostering a culture of safety awareness.
Sales Associate
Famous Footwear
03.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
El Rodeo Western Wear
09.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Painter
Marios Painting
03.2018 - 09.2018
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
Education
High School Diploma -
Goal High School
06.2024
Skills
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Fluent Bilingualism
- spanish translation
- Customer Support
- Call center experience
- Customer Complaint Resolution
- Incoming Call Management
- Customer Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Fire Stopper
Cmi
03.2023 - 04.2024
Sales Associate
Famous Footwear
03.2020 - 01.2023
Sales Associate
El Rodeo Western Wear
09.2018 - 01.2020
Painter
Marios Painting
03.2018 - 09.2018
High School Diploma -
Goal High School
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