Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ivette Flores

Miami,FL

Summary

Dynamic administrative professional with extensive experience at My Cardiologist, excelling in patient scheduling and record management. Proven ability to enhance workflow efficiency and maintain confidentiality while utilizing Athena Health (EHR) and demonstrating strong communication skills. Committed to delivering exceptional patient care and optimizing clinical operations.

Overview

4
4
years of professional experience

Work History

Secretary

My Cardiologist
Miami, FL
06.2023 - 07.2025
  • Scheduled patient appointments, optimizing time allocation based on provider availability and clinical needs.
  • Managed front desk operations, including patient check-in, insurance verification, and information accuracy.
  • Maintained patient records with high accuracy and confidentiality, adhering to HIPAA regulations.
  • Monitored provider schedules to prevent conflicts, accommodate emergencies, and enhance workflow efficiency.

Phone Operator/Medical Records Clerk

My Cardiologist
Miami, FL
01.2023 - 06.2023
  • Triaged urgent medical issues through efficient handling of high volumes of incoming calls.
  • Scheduled patient appointments, coordinated follow-ups, and confirmed provider availability.
  • Organized and filed medical records from hospitals, labs, and referring physicians.
  • Processed medical records requests from patients and external providers, including subpoena requests.

Remote Patient Monitoring Assistant

My Cardiologist
Miami, FL
09.2021 - 12.2022
  • Ensuring patients are correctly using the blood pressure monitoring equipment.
  • Reviewing vital signs for abnormalities in the RPM system.
  • Updating electronic health records (EHR) with the gathered data.
  • Communicating patient progress summaries to the clinical staff.

Education

High School Diploma -

South West Miami Senior High School
Miami, FL
06-2018

Skills

  • Administrative and organizational skills
  • Communication and interpersonal skills
  • Athena Health (EHR) proficiency
  • Microsoft Word expertise

Languages

English
Professional
Spanish
Professional

References

Roberta Abreu - Office Manager 

(786)359-6371

Jimena Justino - HR Manager

(786)218-1184

Timeline

Secretary

My Cardiologist
06.2023 - 07.2025

Phone Operator/Medical Records Clerk

My Cardiologist
01.2023 - 06.2023

Remote Patient Monitoring Assistant

My Cardiologist
09.2021 - 12.2022

High School Diploma -

South West Miami Senior High School

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