Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivette Gallardo

Highland,CA

Summary

Proven leader in operations management, adept at boosting team productivity and performance monitoring. Enhanced operational workflows and achieved significant improvements in team efficiency through effective staff supervision and training.

Skilled in customer service and Certified in CPR, demonstrating a commitment to excellence and compassionate care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Operations Supervisor

CEVA Logistics Inc.
10.2022 - 04.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.

Operations Coordinator

Ingram Micro
07.2013 - 09.2022
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.

Medical Assistant

Health Educators Medical Group
04.2006 - 02.2010
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
  • Supported office staff and operational requirements with administrative tasks.

Education

Medical Assistant Certificate - Medical Assisting

Bryman College
San Bernardino, CA
08.2006

High School Diploma -

Bloomington High School
Bloomington, CA
06.2005

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Team Training
  • Patient Scheduling
  • Customer Service
  • Vital Sign Monitoring
  • CPR
  • Compassionate

Certification

CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Supervisor

CEVA Logistics Inc.
10.2022 - 04.2024

Operations Coordinator

Ingram Micro
07.2013 - 09.2022

Medical Assistant

Health Educators Medical Group
04.2006 - 02.2010

Medical Assistant Certificate - Medical Assisting

Bryman College

High School Diploma -

Bloomington High School

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Ivette Gallardo