Ivette Legleu
Nogales,AZ
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
21
21
years of professional experience
Work History
Bilingual Sales Agent/Claims Adjuster
GEICO
11.2020 - Current
- Fast pace sales
- Negotiation skills
- DeEscalations skills
- Licensed Agent State exams
- Excellent communications skills
- Ability to achieve high sales targets
- Detection of potential fraud
- Setting Liability
- Investigating case by case situations conducting interviews
- Claims Champion roles on team helping less experienced agents resolve cases
- Excellent team player
- Time managements skills
- Ability to resolve high stress situations.
Bilingual Collecon Specialist
Ci bank
10.2017 - 10.2020
- Managed inbound and outbound calls for mulple accounts in collecon bankcards
- Mulple Digital Data Phone System
- Compliance requirements awareness
- Microso Word and Excel expert
- Negoaon skills
- Payment plans development
- Managed and maintained sensive client informaon.
Communication Officer
Santa Cruz County Sheriff Office
11.2009 - 07.2013
- Typed documents such as correspondence, drafts, memos, and emails
- Opened, sorted, and distributed incoming messages and correspondence, faxed, teletyped messages to according agencies
- Gathered information and prepared reports for police, fire, and ambulance
- Greeted visitors and determined to whom and when they could speak with specific individuals
- Recorded, transcribed and distributed emergency response calls
- Managed and entered highly sensitive and confidential court documents.
Communication Officer
NOGALES POLICE DEPARTMENT
07.2003 - 12.2007
- Managed inbound and outbound calls prioritizing response for police, fire, ambulance
- Provided procedure protocols according to identifying proper response to type of calls and critical thinking skills
- Maintained files with highly sensitive and confidential information
- Maintain utmost discretion when dealing with sensitive topics
- Dispatched fire, police, ambulance to required rural locations
- Excellent map and routing skills
- Entered and maintained court documents.
Education
High School Diploma -
Nogales High School
05.1995
Skills
- Expert in Microsoft Office, Excel, Windows
- Bilingual in Spanish and English
- Web and tech savvy, require little to no training
- Performer Promotion
- Lead Prospecting
- Contract Negotiations
- Industry Expertise
- Problem-Solving Skills
- Clear Communication
- Information Documentation
- Relationship Building
Timeline
Bilingual Sales Agent/Claims Adjuster
GEICO
11.2020 - Current
Bilingual Collecon Specialist
Ci bank
10.2017 - 10.2020
Communication Officer
Santa Cruz County Sheriff Office
11.2009 - 07.2013
Communication Officer
NOGALES POLICE DEPARTMENT
07.2003 - 12.2007
High School Diploma -
Nogales High School
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