Ivette Moreno
Menifee,Ca
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Scheduler Coordinator
Mission Healthcare
08.2022 - 03.2023
- Maintaining and updating schedules, calendars and agendas for nursing, physical, occupational and speech therapy for over 150 + patients throughout the Coachella Valley.Enter patient s frequency and duration into the database
- Coordinate Doctor orders with staff for proper home visit
- Communicate with patients and staff for proper supplies and any changes in treatment
- Finalize admits and discharges
- Confirming visits and arranging continue care and resources, Manage reports for clinical flow
- Verify insurance and authorization for visits
- Triage call for emergency after hours.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Scheduler
Eisenhower Medical Center
04.2022 - 08.2022
- Cardiology
- Manage doctor schedule and demands
- Schedule patients for testing, procedures, surgeries and follow up
- Demonstrates compliance with code of conduct and compliance polices and take action to resolve compliance questions or concerns and report suspected Violations.Manages surgery, procedures and clinic scheduling with assign physician at appropriate facilities and supporting services including the initial scheduling rearranging surgical patients based on the surgeon preference, facilities need and lifting surgeon blocks to improve utilization of time. Verifies insurance and authorization for surgeries and procedures
- Audits chart for surgical prep information completeness prior to scheduling with appropriate facility or department Schedule accurately to prevent operative/procedural delays and case cancellations. Capture physicians request for scheduling stat cases and attempt to complete within 72 hours. Liaison to the patient during the scheduling process providing and communicating information on surgical /procedure date/time, itinerary, maps/directions and important information necessary for a positive experience
- Arrange pre and post –operative appointments for assigned patients. Processes patient communication written /verbal by receiving calls, patient consults, data input problem delegation/resolution and process improvement. Organizes work time in order complete task in assigned time frame while identifying and escalating issues as appropriate, demonstrating priority setting, decision-making and problem solving. Communicates issue and problems in a timely manner to direct supervisor/designee.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
- Entered daily data in computer systems and documented office activities.
- Acted as first point of contact and set appointments for prospective clients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Schedule Coordinator
Acuity Eye Group
01.2012 - 01.2021
- I started with the company as a medical receptionist., checking in and out patients
- Verifying insurance and authorization
- Throughout the years I would be a medical assistant , over seeing the office as a lead
- To helping out in getting Surgery protocol in order and into my final lead as a lead surgery coordinator
- I organizing and managing all aspects of the doctor's surgery schedule
- Explained procedure and testing required prior to procedure to the patients and patient’s primary doctor
- Obtained required records and results from physician's office, laboratory, and hospitals.Verified insurance coverage and pre certification/authorization if needed
- Answer multiline phone and correspond accordingly.Assist clinical and Front desk department resulting in extensive office knowledge and ability to work in all areas as needed with scheduling/rescheduling, confirming/cancelling appointments in the computer systemPrepare, organize, and maintain files and patient diagnostic testing, referral, and office visit
- This includes providing workers compensation and paperwork as needed
- Leadership
- Overseeing daily operations, managing staff, ensuring compliance with HiIPAA regulations, and providing exceptional customer service
- Also responsible for analyzing clinical reports identifying trends, and developing strategies to improve the clinical performance
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Education
No Degree - Health Science
College of The Desert
Palm Desert, CA06.2024
No Degree - Coding And Billing
Riverside County Office of Education - Career Technical Education
Riverside, CA06.2009
No Degree - Dental Assisting
Riverside Occupational Program
Indio, CA06.2000
Skills
- Organization
- Independence
- Team management
- Communication
- Problem-solving
- First Aid/ CPR
- Tool Sterilizing
- Surgery Preparation
- Obtaining Authorizations
- Online Systems
- ICD-10 Coding
- EHR Systems Expertise
- Checking in Patients
Timeline
Scheduler Coordinator
Mission Healthcare
08.2022 - 03.2023
Scheduler
Eisenhower Medical Center
04.2022 - 08.2022
Schedule Coordinator
Acuity Eye Group
01.2012 - 01.2021
No Degree - Health Science
College of The Desert
No Degree - Coding And Billing
Riverside County Office of Education - Career Technical Education
No Degree - Dental Assisting
Riverside Occupational Program
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