Ivette Moreno
Gainesville,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Proven track record of successfully managing multiple projects and developing innovative solutions. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
CPI Alternative Response Specialist II
Department of Family and Protective Services
10.2022 - Current
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Testified in court hearings as an expert witness, providing essential information for legal decision-making processes.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Maintained open lines of communication with law enforcement agencies to share pertinent information related to ongoing investigations or emergent safety concerns.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Administrative Assistant
Department of Family and Protective Services
12.2021 - 10.2022
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performs data entry into IMPACT and other electronic programs and systems
- Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit
- Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Performs other duties as assigned and required to maintain unit operations.
Soft Count Clerk
Border Casino
07.2020 - 12.2021
- Streamlined documentation processes by consistently updating logs, spreadsheets, and other tracking systems to maintain accurate records of cash handling activities throughout the day.
- Complete appropriate documentation through the Bally’s system to be sent to accounting and deliver monies to vault area
- Take currency and tickets received from the kiosks and runs through the currency counter to separate the bill by denomination and send 1st count totals to accounting.
- Promoted safety in the workplace through adherence to company policies and procedures regarding security measures during the soft count process.
- Reduced discrepancies by diligently comparing computer-generated reports with manual counts for verification purposes.
- Assisted with training new employees on soft count procedures, improving overall team performance.
Retail Sales Associate
Stage
06.2020 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Ensure all transactions (sales, returns, exchange etc.) are processed accurately, efficiently, and according to Company policies and procedures
- Responded to telephone inquiries by providing quality service to customers and associates
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Accounts Receivable Clerk
Select Energy Services
09.2017 - 08.2019
- Maintained physical files organized for easy updating and retrieval
- Utilized computerized accounting software programs (Dynamics NAV, Excel, Word) to perform duties and responsibilities
- Ensured that invoices would be scanned, verified that they are in EDI (electronic data interchange) and mailed or emailed invoices to customers.
Education
Bachelor of Science in Criminal Justice With A Minor in Management -
University of North Texas
Denton, TXSkills
- Detail-oriented, efficient, and organized professional
- Problem-Solving
- Data entry
- Documentation Management
- Ability to work under pressure
- Dependability
- Customer Relations
- Writing and verbal communication
- Information Gathering
Languages
Spanish
Native or Bilingual
Timeline
CPI Alternative Response Specialist II
Department of Family and Protective Services
10.2022 - Current
Administrative Assistant
Department of Family and Protective Services
12.2021 - 10.2022
Soft Count Clerk
Border Casino
07.2020 - 12.2021
Retail Sales Associate
Stage
06.2020 - 07.2020
Accounts Receivable Clerk
Select Energy Services
09.2017 - 08.2019
Bachelor of Science in Criminal Justice With A Minor in Management -
University of North Texas
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