Ivette Ontiveros
Dallas,TX
Summary
Personable and dedicated individual with ample experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
2
2
Languages
Work History
HR Intern
SSC Education
Dallas, TX
04.2024 - Current
- Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
- Attended workshops and seminars to stay updated on HR laws and regulations.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Participated in HR audits to ensure compliance with labor laws and company policies.
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
- Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Prepared and conducted interviews.
Conrad Scholar
Dr. Emmett J. Conrad Leadership Program
Dallas, TX
02.2024 - Current
- Provide students with an opportunity to develop their academic and professional competency through community partner mentorship, leadership workshops, innovative project assignments, inspired presentations and community service leadership opportunities that generate a positive impact on social change.
Warehouse Associate
Stitchfix
Dallas, Tx
12.2019 - 02.2024
- Received, staged, and stored incoming merchandise
- Processed new stock by inputting information into system and adding labels
- Head of the time management project
- Part of the quality control team.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Verified outdated data and implemented necessary changes to records.
- Reviewed and updated account information in company computer system.
- Identified and corrected data entry errors to prevent duplication across systems.
Automotive Clerk
Walmart
Dallas, Tx
11.2018 - 05.2019
- Documented payment forms and Identification copies and retained files for reference
- Verified appointment information for accuracy and completion
- Prepared daily services and materials for technicians, including agendas and supplemental information
- Communicated with manager and technicians to gather information and record on required forms
- Processed payments for any service fees
- Explained or clarified service requirements, policies, and procedures to customers throughout their time at the shop
- Reviewed, corrected or deleted data, verifying customer and account information.
- Processed all incoming calls related to customer inquiries about auto parts availability or order status updates.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelors of Arts - Sociology
University of North Texas At Dallas
Associates - Science
Mountain View Community College
Skills
- Strong Interpersonal Skills
- Cross-Functional Collaboration
- Invoice Processing
- Customer Service-Oriented
- Data Entry
- Error Identification
- Customer Support
- Payment Processing
- Front Desk Operation
- Documentation Review
- Order Fulfillment
- Project Assistance
- Staff Training
- Warehouse Operations
- Onboarding understanding
- Benefits and compensation
- File and records management
- Training and mentoring
- Pre-Employment Screening
- Applicant screening
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTimeline
HR Intern
SSC Education
04.2024 - Current
Conrad Scholar
Dr. Emmett J. Conrad Leadership Program
02.2024 - Current
Warehouse Associate
Stitchfix
12.2019 - 02.2024
Automotive Clerk
Walmart
11.2018 - 05.2019
Bachelors of Arts - Sociology
University of North Texas At Dallas
Associates - Science
Mountain View Community College
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