Ivette Piña

Work History

32bj Benefit Funds

New York, NY

09.2013 - Current

Eager healthcare provider with thirteen years of experience offering full assistance and treatment. Committed to enhancing therapeutic knowledge through hands-on learning and detail-oriented record keeping for professional development. Proven ability to tackle complicated problems while remaining cool in critical situations. High level of critical thinking, people-oriented, and caring. Excellent interpersonal and leadership skills. A very engaging communicator who is committed on improving the physical and emotional health of the community by contributing to illness prevention and healthy behaviors.
Demonstrated excellent customer service skills when interacting with patients and families.
Educated patients on health maintenance, disease prevention and treatment options.
Utilized therapeutic communication techniques when interacting with patients and families during stressful times.

Tudor City Dental

New York, NY

10.2007 - 03.2012

Educated patients on treatment procedures and post-procedure home care.
Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Educated patients on proper oral hygiene techniques and habits.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Maintained a neat, clean and organized environment throughout the office.
Established clean, sterile and welcoming environment for patients.

James Y. Su, DDS PC Oral and Maxillofacial Surgeon

New York, NY

07.2004 - 09.2007

Educated patients on treatment procedures and post-procedure home care.
Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Greeted patients upon arrival at the office and escorted them to an examination room.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Sterilized instruments according to established guidelines and protocols.

Hispanic Psychoanalytic Study Center

New York, NY

09.1999 - 06.2001

Used judgment and initiative in handling confidential matters and requests.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Provided administrative support to management team including preparing reports and presentations.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.

HOSPITAL REGIONAL ALEJANDRO CABRAL

Dominican Republic , San Juan De La Maguana

07.1997 - 09.1999

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Used mobility devices to transport patients.
Delivered high level of care to every patient.
Played games with patients to boost mood, improve memory and provide light entertainment.
Reported any changes in patient condition immediately to the RN or physician on duty.
Observed universal precautions at all times when handling infectious materials or bodily fluids.
Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.