Ivette Powell
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work.
Overview
21
21
years of professional experience
Work History
Chase Private Client Wire Specialist
Chase Bank NA
08.2016 - Current
- Improved client satisfaction by providing exceptional customer service during the wire transfer process.
- Maintained strict confidentiality of sensitive client information, adhering to all company policies and regulatory requirements related to data protection.
- Consistently met or exceeded performance metrics for speed, accuracy, and volume of wire transfers processed daily.
Chase Private Client
Chase Bank NA
02.2013 - 08.2016
- Provided exceptional customer service, promptly addressing inquiries and resolving issues in a timely manner.
- Increased client satisfaction by providing personalized banking solutions tailored to individual needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Escalation Specialist
Chase Bank NA
07.2008 - 02.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Consumer Telephone Banker
Chase Bank NA
09.2006 - 07.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Leader
Taco Cabana
06.2005 - 08.2006
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Food Service Worker
Traders Village
10.2003 - 05.2005
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Langham Creek High School
Houston, TX05.2005
Skills
- Customer Data Confidentiality
- Call Metrics
- Customer Service
- Data Entry
- Customer Satisfaction
Timeline
Chase Private Client Wire Specialist
Chase Bank NA
08.2016 - Current
Chase Private Client
Chase Bank NA
02.2013 - 08.2016
Escalation Specialist
Chase Bank NA
07.2008 - 02.2013
Consumer Telephone Banker
Chase Bank NA
09.2006 - 07.2008
Shift Leader
Taco Cabana
06.2005 - 08.2006
Food Service Worker
Traders Village
10.2003 - 05.2005
High School Diploma -
Langham Creek High School
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