Ivette Querishi
Elmhurst,IL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
15
15
years of professional experience
Work History
Secretary/Data Entry Clerk
AMQ Trans
Elmhurst, IL
06.2018 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Monitored and evaluated driver performance on a daily basis.
Master Hairstylist and Booth Renter
Top Notch Salon And Spa
Bloomingdale
12.2012 - Current
- Demonstrated and supported continuous improvement and growth mindset
- Provided exceptional customer service to ensure customer satisfaction.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Updated and maintained customer information records and beauty services provided.
- Compiled daily sales reports for management review.
- Used multiple software's for data entry.
Sales Associate
Michael Kors
12.2012 - 10.2014
- Reached sales goals
- Operated cash register and POS to process sales transactions and handle payments.
- Provided accurate information about products, prices and services.
Nike Sales Associate
Nike Factory Outlet
Aurora, IL
09.2008 - 08.2010
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
Education
Cosmetology License - Cosmetology
Regency Beauty Institute
Naperville, IL02.2010
High School Diploma -
Plano High School
Plano05.2009
Skills
- Bilingual in Spanish and English
- Strong Communication Both Verbal and Written
- Professionalism
- Entrepreneurial Drive
- Analyze Customer Needs
- Adaptability
- Strong Problem Solving
- Patient and Empathic
- Proficient in Using Computer Systems and Software's
- Inbound and Outbound Calling
- Database Maintenance
- Customer Support
- Salesforce
References
Upon Request
Timeline
Secretary/Data Entry Clerk
AMQ Trans
06.2018 - Current
Master Hairstylist and Booth Renter
Top Notch Salon And Spa
12.2012 - Current
Sales Associate
Michael Kors
12.2012 - 10.2014
Nike Sales Associate
Nike Factory Outlet
09.2008 - 08.2010
Cosmetology License - Cosmetology
Regency Beauty Institute
High School Diploma -
Plano High School
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