Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivette Ralat

Organized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Reading,PA

Summary

Consistent business professional with strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and 10 plus years of experience in fast paced environments. Established success improving efficiency, driving cost controls and increasing revenues.

Overview

9
9
years of professional experience

Work History

Administrator - Business Operations

Penske Truck Leasing
Reading, PA
06.2023 - 04.2024
  • Coordinated and scheduled all meetings for the Digital Tools manager
  • Handled all calls and communication via email from Sales Reps and customers
  • Documented business requirements, functional specifications and training procedures.
  • Enrolled new clients and scheduled them for Partnership Kickoff meetings

Office Manager

Drive Autos Inc.
Reading, PA
10.2020 - 04.2023
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Processed all vehicle inspections, PAA paperwork and registrations renewals
  • Maintained accurate department and customer records.
  • Managed payroll for temporary, hourly and salaried employees.
  • Identified, researched and resolved issues with hours worked.

Customer Service Representative

GK Elite Sportswear
Reading, PA
07.2016 - 12.2017
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.

Receptionist Clerk

GK Elite Sportswear
Reading, PA
05.2016 - 07.2016
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Served as company concierge to employees requiring assistance help with travel arrangements.

Youth Worker

Bethany Children's Home
Womelsdorf, PA
04.2015 - 04.2016
  • Supported youth with nurturing and caring assistance focused on empowering and positive independence.
  • Documented child progress, reporting extreme changes in behavior.
  • Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Education

High School Diploma -

READING HIGH SCHOOL
Reading, PA
06.2001

Skills

  • Business Leadership
  • Focus and Follow-Through
  • Decision Making
  • Customer Service Management
  • Administrative Management
  • Team Leadership
  • Hiring and Onboarding
  • Friendly, Positive Attitude
  • Recordkeeping and Bookkeeping
  • Payroll Reconciliation
  • Timecard Management

Languages

Spanish
Native/ Bilingual

Timeline

Administrator - Business Operations

Penske Truck Leasing
06.2023 - 04.2024

Office Manager

Drive Autos Inc.
10.2020 - 04.2023

Customer Service Representative

GK Elite Sportswear
07.2016 - 12.2017

Receptionist Clerk

GK Elite Sportswear
05.2016 - 07.2016

Youth Worker

Bethany Children's Home
04.2015 - 04.2016

High School Diploma -

READING HIGH SCHOOL

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Ivette RalatOrganized and dedicated Administrator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.