IVETTE RAMIREZ
Brooklyn,New York
Summary
Personable Office Administrator with over 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
Prospect Powersports
08.2021 - Current
- Oversee day to day functioning of office, ensuring that administrative processes run smoothly
- Provide support to staff and management, including handling and correspondence, preparing documents, and scheduling meetings
- Manage communication channels, such as phone calls and emails
- Provide general information to staff, and customers about current and future motorcycle and merchandise inventory
- Organizing and maintaining records, files, and databases.
- Maintained high level of accuracy when entering data into DMV system, reducing errors and improving overall efficiency.
- Improved customer experience by patiently guiding individuals through complex forms and processes related to their specific needs.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Organizer/Packer
Deborah Miller Catering
01.2019 - 03.2020
- Observing and enforcing food safety regulations
- Delivering food at events on time
- Setting up tables and food service stations with linens and dishes.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Supported special events catering, coordinating logistics, setup, and breakdown for successful functions.
- Managed teams of 5 servers to ensure smooth dining operations
Customer Service
Speedway LLC
08.2015 - 08.2018
- Provide information about products and services
- Attending and assisting customers on their needs and processing returns
- Stocking shelves and maintaining balance on pos systems.
- Increased revenue through effective customer service and inventory management.
- Established and maintained client rapport by utilizing quality customer service.
- Provided superior customer service leadership by greeting and assisting customers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Assisted 80-150 customers on daily basis
Education
High school Diploma -
Sheepshead Bay H.S
Brooklyn, NY01.2013
Skills
- Bilingual with fluency in Spanish
- Detail oriented
- Time Management
- Administrative Support
- Database entry
- Excel
- Customer Engagement
- Active Learning
- Document Verification
- Data entry proficiency
- Customer Service
- Problem-solving abilities
- Document Preparation
- Microsoft Office
- Office Administration
- Well versed in answering questions, researching problems and resolving discrepancies
Timeline
Office Administrator
Prospect Powersports
08.2021 - Current
Organizer/Packer
Deborah Miller Catering
01.2019 - 03.2020
Customer Service
Speedway LLC
08.2015 - 08.2018
High school Diploma -
Sheepshead Bay H.S
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