Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ivette Rivera

Worcester,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Psychiatry Program & Project Coordinator

Umass Memorial Medical Group
05.2023 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Created job files for each project and maintained current data in each file.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Responded to requests for information on materials to inquiring parties.

Assistant

MLT Citizeship Program, MLT Church
08.2021 - Current
  • Develop citizenship lessons which meet the language abilities of the clients and which prepare them for the citizenship process using prescribed curriculum
  • Provide one on one tutoring, as needed
  • Test prospective students for English language proficiency
  • Follow up with clients and assist them with preparing for citizenship test, including mock interviews
  • Cooperate with Supervisory and Citizenship Coordinator by training and overseeing volunteers in program delivery
  • Work with program staff to evaluate programs, identify needs, and implement new services
  • Attend program and staff meetings and training
  • Assist with recruiting class participants, as needed
  • Other related duties as assigned.

Senior Medical Admin Secretary

Umass Memorial Medical Group
11.2021 - 05.2023
  • May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance
  • Transcribes medical reports for physicians from dictation
  • Produces correspondence, reports, memos, etc
  • From dictation drafts, models, etc
  • Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style
  • May attend meetings in capacity of recording secretary
  • Distributes meeting agenda and minutes
  • May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs
  • Composes, or selects standard form letters for physicians’ response to routine inquiries and procedures, such as back-to-work authorizations
  • Arranges meetings and activities for faculty for the most efficient use of available time
  • Makes travel arrangements for trips, conferences, etc
  • Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients with admitting, the OR, testing centers, pre-admission, etc
  • Greets visitors and/or patients
  • Ascertains their needs, and provides standard information as required
  • Fosters quality customer service.

Practice Coordinator

Saint Vincent Medical Group
05.2021 - 11.2021
  • Medical office position responsible for coordinating and managing all processes of the front office
  • Checks in patients and collects accurate patient demographics, enters data into electronic systems and verifies insurance
  • Coordinates the daily operations of the physician office, including the medical records process, controlling the front desk, accounts payable, office supplies
  • Monitors and audits cash/payment funds
  • Daily reconciliation of charges and payments.

Medical Unit Secretary

Edward M Kennedy Community Health Center
11.2019 - 03.2021
  • Maximized office efficiency by answering incoming calls per day to provide office information and transfer calls to desired personnel
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence
  • Updated group medical records and technical library to support smooth office operations
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
  • Managed physician calendar, including scheduling patient appointments and procedures
  • Created and maintained accurate and confidential patient files
  • Interviewed patients to collect medical information and insurance details
  • Updated patient financial information to ensure accuracy
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Babysitter

Dominican Republic Dominican Republic
01.2015 - 12.2016
  • Provides care to children inside and outside the home
  • Prepares healthy meals
  • Maintains daily schedule
  • Performs light housework
  • Leads children in fun activities
  • Keeps children's living and play areas tidy
  • Helps with homework and tutoring as needed.

Education

Bachelor of Science -

William James College
Newton Center, MA
12.2025

Associate of Science - Human Services

Quinsigamond Community College
Worcester, MA
05.2023

Quinsigamond Community College
Worcester, MA
2022

Skills

  • Communications
  • Customer service
  • Project organization
  • Organization
  • Relationship development
  • Team building
  • Planning and coordination
  • First Aid/CPR
  • Decision-Making
  • Resource Coordination
  • Project Management
  • Strategic Planning
  • Team Leadership

Certification

Medical Administrative Assistant Training


Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Psychiatry Program & Project Coordinator

Umass Memorial Medical Group
05.2023 - Current

Senior Medical Admin Secretary

Umass Memorial Medical Group
11.2021 - 05.2023

Assistant

MLT Citizeship Program, MLT Church
08.2021 - Current

Practice Coordinator

Saint Vincent Medical Group
05.2021 - 11.2021

Medical Unit Secretary

Edward M Kennedy Community Health Center
11.2019 - 03.2021

Babysitter

Dominican Republic Dominican Republic
01.2015 - 12.2016

Bachelor of Science -

William James College

Associate of Science - Human Services

Quinsigamond Community College

Quinsigamond Community College

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Ivette Rivera