Ivette Rodriguez
Sparks,NV
Summary
Hardworking and reliable employee with extensive background operating cash registers, processing sales and providing excellent customer service. Works well within team settings. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently correct in drawer reconciliation. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead Hostess/Cashier/Trainer
Atlantis Oyster and Sushi Bar
08.2019 - 10.2024
- Assessed table availability and incoming customers to minimize wait time and increase table turnover
- Handled over a hundred customers on an average day in a fast-paced atmosphere and provided great customer service
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
- Responded appropriately to customer complaints, bringing significant issues to attention of manager on duty
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Monitored dining area to assess server capacity and estimate accurate wait times
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Collected payments and provided accurate change
Server
Olive Garden Restaurant
04.2024 - 09.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Delivered food orders promptly and courteously
- Responded efficiently to guest inquiries and complaints in a professional manner
- Accurately recorded orders on cash register and point-of-sale system
- Handled money transactions accurately while following company procedures for handling cash payments
- Uphold high standards of sanitation in accordance with health department regulations
On Call Banquet Server
Atlantis Casino Resort and Spa
09.2022 - 04.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment
- Greeted guests upon arrival and provided assistance throughout the event
- Provided prompt, friendly service to all guests during banquets or catered events
- Replenished buffet lines with fresh foods as needed
- Cleared away used plates and utensils following end of meal service
Hostess/Cashier & Bussing
Rosie’s Café
10.2018 - 03.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered telephone to provide dining information and take reservations
- Greeted guests and sat customers at tables or in waiting areas
- Monitored dining area to assess server capacity and estimate wait times
- Counted and balanced cashier drawers
Fast Food Team Member
KFC
11.2016 - 06.2018
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction
- Worked nights, weekends and holidays and maintained calm, pleasant demeanor
- Completed opening, closing and shift change tasks by following company guidelines
- Counted and balanced cashier drawers
- Completed side tasks by restocking condiments and cleaning refrigerators
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Served food and beverages at take-out counters to provide fast service to waiting guests
Team Member
"My Friends" Food Truck
05.2017 - 05.2018
- Assessed table availability and incoming customers to minimize wait time and increase table turnover
- Handled over a hundred customers on an average day in a fast-paced atmosphere and provided great customer service
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions
- Responded appropriately to customer complaints, bringing significant issues to attention of manager on duty
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Monitored dining area to assess server capacity and estimate accurate wait times
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Collected payments and provided accurate change
Education
High School Diploma - Spanish, English, and Calculus AP Courses
Reed High School
06.2018
Skills
- Alcohol Awareness Training
- Cash Handling
- Customer Service
- POS Systems
- Pricing and Markdowns
- Work Task Prioritization
References
- Virian Ramirez, Coworker, 775-685-4032
- Mansoor Haghighi, Oyster & Sushi Bar Restaurant Manager, 775-224-9826
- Amber Young, Rosie's Cafe Manager & Oyster & Sushi Bar Shift Supervisor, 775-386-3417
- Cynthia Navarro, Assistant Manager at Atlantis Casino Resort and Spa, 775-351-7734
Certificationsskills
- Alcohol Awareness Training – 2023
- Cash Handling
- Customer Service
- POS Systems
- Pricing and Markdowns
- Work Task Prioritization
- Bilingual (Spanish and English)
Additional Information
- Virian Ramirez : Relationship: Coworker 775-685-4032
- Cynthia Navarro:Relationship: Assistant Manager at Atlantis Casino Resort and Spa 775-351-7734
- Debbie: Relationship: Banquet Supervisor: 775-379-1430
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
04.2024 - 09.2024
On Call Banquet Server
Atlantis Casino Resort and Spa
09.2022 - 04.2024
Lead Hostess/Cashier/Trainer
Atlantis Oyster and Sushi Bar
08.2019 - 10.2024
Hostess/Cashier & Bussing
Rosie’s Café
10.2018 - 03.2019
Team Member
"My Friends" Food Truck
05.2017 - 05.2018
Fast Food Team Member
KFC
11.2016 - 06.2018
High School Diploma - Spanish, English, and Calculus AP Courses
Reed High School
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