Summary
Overview
Work History
Education
Skills
Languages
Timeline
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IVETTE RODRIGUEZ

FITCHBURG,MA

Summary

Dynamic Quality Control Inspector with a proven track record at AIS, Inc., excelling in product inspections and fostering team collaboration. Recognized for enhancing quality assurance processes and resolving issues effectively. Bilingual communicator skilled in customer service and problem-solving, committed to driving improvements and ensuring client satisfaction.

Overview

15
15
years of professional experience

Work History

Quality Control Inspector

AIS, Inc.
07.2021 - 07.2023
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Team Leader

Walmart
07.2018 - 06.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.

Mortgage Loan Officer

Express Solution Mortgage
01.2009 - 03.2018
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Participated in industry events and conferences to build relationships and gain market intelligence.

Education

No Degree - Accounting And Finance

Caribbean University
Carolina, PR

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Customer support
  • Team collaboration
  • Multitasking and organization
  • Time management
  • Customer assistance

Languages

Spanish
Native or Bilingual

Timeline

Quality Control Inspector

AIS, Inc.
07.2021 - 07.2023

Team Leader

Walmart
07.2018 - 06.2021

Mortgage Loan Officer

Express Solution Mortgage
01.2009 - 03.2018

No Degree - Accounting And Finance

Caribbean University

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IVETTE RODRIGUEZ