Work History
Summary
Overview
Education
Skills
Timeline

Ivette Santiago

Delray Beach,FL

Work History

Bartender

Silver Sac Catering And Carry~away
Boca Raton, Florida
08.2022 - Current
  • Delivered high-quality beverage service for private, corporate, and large-scale events, ensuring guest satisfaction.
  • Assist in training new bartenders on techniques and company standards.
  • Performed opening and closing duties including restocking supplies.
  • Prepared and served cocktails, mocktails, and specialty drinks efficiently in fast-paced environments.
  • Coordinated with catering teams to maintain seamless service flow and event timelines.
  • Managed bar setup, breakdown, and inventory, ensuring compliance with safety and cleanliness standards.
  • Adapted quickly to diverse event styles, maintaining professionalism and efficien

Patient Liaison (Sales & Onboarding Consultant)

SignatureMD
Boca Raton, FL
10.2021 - 03.2025
  • Drove annual concierge membership sales, personally enrolling hundreds of patients into the program.
  • Consistently surpassed conversion targets, ranking as a top performer across multiple physician practices.
  • Delivered persuasive presentations and one-on-one consultations that clearly communicated the benefits of concierge medicine.
  • Partnered with physicians and practice staff to create a seamless onboarding process that ensured patient retention and satisfaction.
  • Developed follow-up strategies that boosted renewal rates and long-term membership growth.
  • Recognized for delivering both exceptional sales results and high patient satisfaction scores.

Sales Director

Pacifica Senior Living
Lantana, FL
06.2022 - Current
  • Consistently achieved and exceeded monthly sales and occupancy goals through strategic account management.
  • Managed full sales cycle including prospecting, outreach, presentations, and closing (200+ calls & 40+ visits/month).
  • Developed and executed quarterly business and marketing plans in partnership with executive leadership.
  • Improved tour-to-move-in conversion rates by leveraging CRM (Yardi), data analysis, and targeted follow-up strategies.
  • Directed and trained staff on sales processes, CRM utilization, and customer experience best practices.
  • Oversaw marketing materials and campaigns to align with corporate branding and drive pipeline growth.

Office Manager / Scheduling & Intake Coordinator

Chance Homecare
Delray Beach, FL
01.2016 - 12.2020
  • Managed daily operations of a busy home healthcare agency including scheduling, payroll, staff onboarding, and client intake.
  • Supervised a team of clinical and admin staff to ensure timely and high-quality patient care.
  • Verified insurance, oversaw compliance procedures, and maintained data integrity in care systems.
  • Coordinated with referral sources and internal departments to meet care timelines and patient expectations.

Recruiting Consultant / Sales Development

Facility Support
West Palm Beach, FL
01.2013 - 12.2016
  • Executed full-cycle recruitment and talent acquisition strategy for healthcare clients.
  • Built and maintained a strong client pipeline, negotiated offers, and managed candidate engagement.
  • Represented the company at job fairs, community events, and trade shows to build brand awareness.
  • Maintained a robust applicant database and leveraged sourcing tools to meet staffing quotas.

Oral Surgery Treatment Coordinator

Kawa Orthodontics
Boca Raton, FL
01.2011 - 12.2013
  • Educated patients on treatment plans and secured financial agreements and payment arrangements.
  • Handled treatment scheduling, insurance processing, and pre-treatment consultations.
  • Supported office operations and contributed to overall practice revenue through case acceptance.

Summary

Dynamic and goal-driven sales and operations leader with over 15 years of progressive experience driving revenue, leading high-performing teams, and delivering exceptional customer satisfaction in healthcare, senior living, and hospitality environments. Proven success in managing teams, mentoring staff, and building strong community and client relationships to exceed sales targets and organizational goals. Known for consistently meeting or surpassing monthly quotas, optimizing workflows, and fostering collaborative, efficient work cultures. Bilingual in English and Spanish.

Overview

15
15
years of professional experience

Education

Associate Degree -

Palm Beach Community College, Lake Worth, FL

Skills

  • Sales Leadership
  • Goal Achievement
  • Team Management
  • Staff Development
  • Strategic Business Development
  • Lead Conversion
  • Client Retention
  • CRM Pipeline Management
  • Event Planning
  • Community Outreach
  • Operational Oversight
  • Process Improvement
  • Marketing Strategy Implementation
  • Customer Experience Optimization
  • Salesforce
  • Yardi
  • QuickBooks
  • Microsoft Office Suite
  • Alora Plus
  • Allscripts
  • Zoho
  • Google Docs
  • DocuSign
  • NetSuite
  • Dentrix
  • CareCentrix

Timeline

Bartender - Silver Sac Catering And Carry~away
08.2022 - Current
Sales Director - Pacifica Senior Living
06.2022 - Current
Patient Liaison (Sales & Onboarding Consultant) - SignatureMD
10.2021 - 03.2025
Office Manager / Scheduling & Intake Coordinator - Chance Homecare
01.2016 - 12.2020
Recruiting Consultant / Sales Development - Facility Support
01.2013 - 12.2016
Oral Surgery Treatment Coordinator - Kawa Orthodontics
01.2011 - 12.2013
Palm Beach Community College - Associate Degree,

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Ivette Santiago