SQL, MS Excel, Pivot Tables, PostgreSQL, Python
Hi, I’m
Ivette Sierra
Healthcare Administration
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
years of professional experience
Work History
WP Hospital Physician Associates
WPPA Physician Office Assistant
01.2023 - Current
Job overview
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Assisted physicians with medical procedures, ensuring high-quality patient care.
- Maintained accurate electronic health records to facilitate seamless information sharing among healthcare professionals.
- Provided exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Scheduled and confirmed over 100 patient appointments weekly, optimizing patient flow.
- Facilitated intake for an average of 20 patients daily, reducing wait times by 15%.
- Demonstrated exceptional communication skills through patient interactions and professional correspondence.
NYOS Orthopedic Specialist, P.C.
Physical Therapy Front Desk, Billing/Pre-Authorization
08.2022 - 12.2022
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems. Achieved a 95% success rate in obtaining pre-authorizations, preventing treatment disruptions and improving revenue flow.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Coordinated pre-authorization process, minimizing reimbursement delays.
NYOS Orthopedic Specialist, P.C
Medical Records Legal Analyst
01.2014 - 05.2015
Job overview
- Conducted detailed legal analysis of medical records and documentation.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Expedited document processing for NYS Workers Comp cases.
- Collaborated with legal teams, ensuring accurate preparation of medical record exhibits. Oversaw the digitization and secure storage of thousands of patient records, reducing the costs by 30%.
- Communicated pertinent information to clients via phone, email, and mail.
- Managed contract review process, resulting in reduced liability risks for the organization.
- Developed strong working relationships with regulators by proactively addressing their concerns and demonstrating commitment to compliance efforts.
- Handled clerical duties and provided first-level response to phone calls and correspondence.
Education
AAPCDallas, TX
Certificate from Medical Billing
03.2023
University Overview
- 3.5 GPA
- Coursework in ICD-10, HCPCS, CPT CODES and Billing & Gov't Carriers and Workers' Compensation
ENTITY Academy Virtual Boot CampLos Angeles, CA
Certificate from Data Science
03.2022
University Overview
- Awarded Programming Foundations (Python) Course Badge
- Professional Development: MySQL, Data Entry, Seaborn, Matplotlib, Microsoft Excel, NumPy, Python (Programming Language),Visual studio Code, Data Visualization, Tableau Online, GitHub
- 3.0 GPA
- Research Project: Food Insecurity in the United States of America. An analysis of food insecurity statistics for the United States of America from 2010-2021.
Cuny John Jay College of Criminal JusticeNew York, NY
Bachelor of Science from Criminal Justice
02.2007
Skills
- Interpersonal Skills Development
- Insurance Verification Mastery
- Data Entry Efficiency
- Workflow Optimization Techniques
- Empathy and Compassion
- HIPAA Compliance Understanding
- Decision Making Abilities
- Front Desk Reception Abilities
- Problem Solving Aptitude
- Insurance Verification
- Patient Scheduling Expertise
- Strong Communication Abilities
Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented Plan of Care for Physical Therapy in MS Excel spreadsheet which allowed the billing department to be updated every other week resolving the issue.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Responded to over 50% of customer inquiries each day.
Timeline
WPPA Physician Office Assistant
WP Hospital Physician Associates
01.2023 - Current
Physical Therapy Front Desk, Billing/Pre-Authorization
NYOS Orthopedic Specialist, P.C.
08.2022 - 12.2022
Medical Records Legal Analyst
NYOS Orthopedic Specialist, P.C
01.2014 - 05.2015
AAPC
Certificate from Medical Billing
ENTITY Academy Virtual Boot Camp
Certificate from Data Science
Cuny John Jay College of Criminal Justice
Bachelor of Science from Criminal Justice
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