Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivette Vazquez

Cutler Bay,Florida

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

26
26
years of professional experience

Work History

Admistration

Intercoastal Marine Group
01.2017 - Current
  • Prepared weekly employee work schedules to meet operational needs.
  • Executed record filing system to improve document organization and management.
  • Recorded expenses and maintained accounting records.

Event Coordinator

Landys Flowers
08.2008 - 09.2009
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Consulted with customers to determine objectives and requirements for events.

Customer Service Assoc

Cuban Crafters Cigars
11.2003 - 04.2005
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Business Adminstative Assistant

Ransom Everglades School
05.1998 - 08.2002
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Special Project support to the Director of Finance.
  • Management of benefits of +100 Employees.

Education

Bachelor of Arts - Art Education/Art History

Florida International University
Miami, FL
12.2024

Skills

  • Calm Under Pressure
  • Relationship Building
  • Dependable and Responsible
  • Microsoft Office
  • Troubleshooting

Languages

English
Native or Bilingual

Timeline

Admistration

Intercoastal Marine Group
01.2017 - Current

Event Coordinator

Landys Flowers
08.2008 - 09.2009

Customer Service Assoc

Cuban Crafters Cigars
11.2003 - 04.2005

Business Adminstative Assistant

Ransom Everglades School
05.1998 - 08.2002

Bachelor of Arts - Art Education/Art History

Florida International University

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Ivette Vazquez