Ivette Villegas
Pflugerville
Summary
Customer-focused Customer Account Specialist known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, problem resolution, and process optimization. Excel at communication, teamwork, and adaptability, ensuring seamless service delivery and enhanced customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Customer Account Specialist
EverBright
09.2023 - Current
- Serve as the primary point of contact for escalated homeowner concerns, specializing in resolving complex issues related to utility billing, solar system performance, and agreement terms.
- Coordinate cross-functional efforts with internal teams and external installer partners to ensure accurate and timely resolution of customer complaints, while maintaining compliance.
- Provide guidance and support to frontline agents by clarifying processes, addressing account-related questions, and ensuring accurate communication with homeowners throughout the resolution process.
Solar Advisor
SunPower Corporation
11.2021 - 01.2023
- Educated homeowners on the benefits of solar energy, such as potential savings, lowered environmental impacts, and likely increases in home value.
- Schedules appointments with prospective and established customers.
- Followed up with warm prospects to deepen connections and convert leads.
Customer Service Representative
Austin Energy - City of Austin Utilities
02.2020 - 10.2021
- Demonstrated excellen communication skills in resolving consumer complaints.
- Assisted customers with making payments or established payment plans to bring accounts current.
- Remained calm and professional in stressiul circumstances and errectively diffused tense situations.
Education
High School -
Manor High School
Manor, TX01.2017
Skills
- Planning and organizing
- Sense listening
- Customer service
- Communication skills
- Multitasking
- Office 365
- Microsoft Office
- Excel
- Utility billing
- Team collaboration
- Creative problem solving
- Customer complaint resolution
Accomplishments
Recipient of EverBright's Hero Award - Recognized for exceptional dedications, cost-savings analyst, and consistently going above and beyond to support customers and internal teams.
Hobbies and Interests
Music, Cooking, Gardening
Certification
Certified Six Sigma Yellow Belt - Demonstrated proficiency in foundational process improvement data analysis and team-based problem solving.
Timeline
Lead Customer Account Specialist
EverBright
09.2023 - Current
Solar Advisor
SunPower Corporation
11.2021 - 01.2023
Customer Service Representative
Austin Energy - City of Austin Utilities
02.2020 - 10.2021
High School -
Manor High School
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