Ivette Zerpa
Glendale Heights,IL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Put Away Team Lead
Parts Town
10.2020 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Returns Specialist
Parts Town
02.2020 - 10.2020
- Documented returned product details in [Software] inventory tracking system.
- Unloaded, inspected and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Cycle Counter
Parts Town
03.2019 - 11.2020
- Completed daily cycle counts of products, components and raw materials.
- Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
- Performed full audits each week and documented results.
Kitting
Parts Town
02.2018 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Warehouse Clerk
Office Depot
11.2017 - 02.2018
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
High School Diploma -
Glenbard North
Carol Stream06.2015
Skills
- Production Monitoring
- Schedule Management
- Performance Monitoring
- Coaching
- Work Planning
- Teamwork and Collaboration
- Leading Team Meetings
- Goal Setting
- Team Building
- Issue Resolution
- Interviewing
- Helping with reviews
- SOPs
- 5S
- COVID testing
- Culture Captain for Inbound
Timeline
Put Away Team Lead
Parts Town
10.2020 - Current
Returns Specialist
Parts Town
02.2020 - 10.2020
Cycle Counter
Parts Town
03.2019 - 11.2020
Kitting
Parts Town
02.2018 - 10.2020
Warehouse Clerk
Office Depot
11.2017 - 02.2018
High School Diploma -
Glenbard North
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