Ivette Del Valle Ríos
San Juan,PR
Summary
Experienced sales and operations professional with a proven track record in developing and maintaining relationships with key clients, identifying new sales opportunities, and closing business deals. Over seven years of experience in managing projects from conception to completion, with a strong understanding of sales principles and best practices. Adept at collaborating with teams to achieve goals and solve problems.
Overview
9
9
years of professional experience
Work History
Director of Operations
Abre Puerto Rico
06.2022 - Current
- Develope and maintain relationships with key donors and partner organizations, identifying new opportunities and growing existing accounts
- Manage and monitored schedules, goals, budget, quality, and risks related to ABREPR projects and operations
- Collaborate with the Board to establish work plans aligned with the organization's mission and vision
- Provide regular reports to the Board on project activities, including cost, time, resources, issues, and risks
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth.
- Continuously improved and updated operational processes.
Sales Manager
Uva Group
03.2020 - 06.2022
- Managed the entire sales cycle process from initial merchant outreach, follow-up, and closing
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Delivered client-centered solutions through customer-facing sales presentations and phone calls
- Collaborated with internal team members to better understand clients’ needs and assist in product development
- Monitored industry trends to identify new sales opportunities
- Provided account support to merchants to help improve sales within the app.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
Digital Project Manager
Badillo Saatchi & Saatchi
06.2019 - 06.2020
- Provided support to teams in web development, design, and social media projects
- Managed relationships with clients and stakeholders, ensuring customer satisfaction through regular communication and follow-up
- Communicated with senior management and provided them with timely projections.
- Workshopped solutions to negative outcomes in user acceptance testing results.
- Liaised between research and production departments, coordinating iterative development efforts based on collected feedback.
- Managed various IT projects to meet deadlines and customer requirements.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Communicated project updates to stakeholders at all levels.
- Resolved staff conflicts and identified potential areas of improvement.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Partnered with project team members to identify and quickly address problems.
- Coordinated with external vendors to deliver IT project components.
- Negotiated and managed project budgets to meet goals.
Executive Director
Casa Protegida Julia de Burgos
04.2014 - 02.2018
- Worked in coordination with the Board of Directors in the administration of the organization, identifying and recruiting contributors to help support the organization
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Developed, maintained, and supervised all programmatic, administrative, and financial structures, systems, and policies within the organization
- Prepared and submitted the strategic plan and budget to the Board of Directors for their approval
- Maintained the public informed about the organization's mission, programs, goals, and achievements via news media and other sources.
- Set organizational goals and objectives to guide and direct organizational focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize income.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Defined company roles and responsibilities to establish and enhance processes.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Advocated for organization and company mission to raise awareness and support.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
- Managed financial, operational and human resources to optimize business performance.
Education
B.A. - Psychology
Universidad Interamericana
San Juan, P.R.No Degree - Business Practices
Escuela De Negocios De Navarra
MBA - Business And International Marketing
Universidad Del Sagrado Corazon
San Juan, P.R.05.2013
Skills
- Sales and Account Management
- Relationship Building
- Analytical and Data-Driven Mindset
- Strong Verbal and Written Communication
- Multitasking
- Project Management
- Digital Marketing
- Leadership
- Customer Service
- Resource Allocation
- Troubleshooting
- Oversee Administrative Functions
- Google AdWords
- Hiring and Onboarding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Operations
Abre Puerto Rico
06.2022 - Current
Sales Manager
Uva Group
03.2020 - 06.2022
Digital Project Manager
Badillo Saatchi & Saatchi
06.2019 - 06.2020
Executive Director
Casa Protegida Julia de Burgos
04.2014 - 02.2018
B.A. - Psychology
Universidad Interamericana
No Degree - Business Practices
Escuela De Negocios De Navarra
MBA - Business And International Marketing
Universidad Del Sagrado Corazon
Similar Profiles
Nicole RestoNicole Resto
Administrative Assistant at Puerto Rico Infrastructure Financing Authority Government of Puerto RicoAdministrative Assistant at Puerto Rico Infrastructure Financing Authority Government of Puerto Rico
Pablo Martínez GonzálezPablo Martínez González
AgroEnergía Internship at Puerto Rico Government and University Puerto RicoAgroEnergía Internship at Puerto Rico Government and University Puerto Rico
Carlos ReyCarlos Rey
Baseball Umpire Coordinator at National Federation of Baseball of Puerto Rico and Puerto Rico Winter League Roberto ClementeBaseball Umpire Coordinator at National Federation of Baseball of Puerto Rico and Puerto Rico Winter League Roberto Clemente