Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivette Monegain

Oak Park,IL

Summary

High-achieving bilingual (Spanish) HR Director adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Demonstrated current working knowledge of federal, state and local regulations or laws. Expertise includes communicating and being a communicative collaborator, active listener, the full life cycle of recruiting, presentations, summarizing and post job descriptions, networking, talent development, employee life cycle, problem-solving and working in fast-paced environments. In a variety of industries and departments such as Sales, Hospitality, Call Center, Retail, Business Technology, Telecommunications, Digital Marketing, Social Media, and Distribution Center.

Overview

18
18
years of professional experience
1
1
Certification

Work History

People & Culture Manager

Le Meridien Hotel
01.2023 - Current
  • Oversee, evaluate, improve, and manage all hotel property human resources programs, polices, procedures, and best practices.
  • Monitor and handle employee claims involving performance-based and harassment incidents.
  • Coordinate employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Motivate employees through special events, incentive programs, and constructive feedback.
  • Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Discover and resolve complex employee issues that affected management and business decisions.
  • Recruit top talent to maximize profitability.
  • Maintain payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Oversaw workers' compensation program for employees injured on job.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.

Human Resources Director

Unlimited Prepay Distribution
01.2016 - 01.2023
  • Maintained lead company compliance with all local, state, and federal laws, in addition to establishing organizational standards for CA, MO, IL, and TX.
  • Provided the organization with support and training on programs, tools, and practices in a file of high potentials, succession planning, and talent management to continuously improve managerial practices and the work environment.
  • Managed Internship Program early career partnerships and events.
  • Supported Digital Marketing and Social Media Agency sister startup company by conducting candidate interviews and contributing to hiring decisions while supporting managers and hiring candidates throughout the process.
  • Traveled to various multi-state locations and conduct all HR and safety-related training company-wide and employee relations, investigations, audits, recruiting, and any HR needs or awareness needed for the organization.
  • Directed job fairs at all universities, and convention centers, and held virtual career days to bring in local talent for long-term and seasonal positions.
  • Apply employment law to ensure consistency, standardization, and compliance with HR processes as it relates to criminal background checks, drug screening, E-Verify, and policy interpretation.
  • Supported In-House Counsel on disputes and other legal matters including court procedures and precedents. Interface with appropriate law enforcement agencies as needed.
  • Handled onboarding process for newly hired employees and distributed all paperwork.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Partnered daily/weekly with the CEO, leadership, and company management team to maintain the company budget and share best practices amongst divisions.

Southeast Regional Account Manager

Sinclair & Rush Inc.
10.2014 - 04.2015
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

District Manager

Verizon Wireless
07.2009 - 10.2013
  • Lead initiatives where the impact supported the employees and the company's needs. Initiatives included succession planning, employee retention, talent assessment, and organizational design.
  • Hired new employees and suggested existing ones for promotions.
  • Managed over 30+ stores with over 300 employees coaching customer service and demonstrated product use with ongoing communication to improve on specific skills.
  • Conducted in-depth research into recruitment and retention programs and implemented optimal solutions to drive organizational change.
  • Completed one year of succession planning Midwest Mobility Program shadowing the Vice President of Human Resources.
  • Completed interviews with potential employees to identify strengths, weaknesses and potential problems.
  • Devised and optimized human resources processes, practices and program initiatives.
  • Developed and improved hiring and recruitment strategies to optimize workforce.
  • Led the district with 100% Net Promoter Scores by coaching and training during weekly team staff meetings.
  • Developed sales and marketing approaches. Increased year-over-year growth in underperforming territories consisting of 35+ multi-million dollar retailers by 50%.
  • Maintained routine communication with employees to assess overall satisfaction, resolve complaints and promote new offerings.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Demonstrated products and specific features at customer locations and special events.
  • Recruited top talent to maximize profitability.
  • Discovered and resolved complex employee issues that affected management/leadership and business decisions.
  • Hired, supervised and coached employees on sales strategies to optimize performance and succession planning program.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.

Business Sales Executive-Healthcare Division

Verizon Wireless
02.2008 - 07.2009
  • Prepared and delivered presentations to clients in healthcare to highlight offerings and secure new business.
  • Identified new targets, developed new business opportunities, and presented product lines to clients.
  • Used consultative sales approach to understand client's needs and recommend relevant offerings.
  • Built and cultivated long-term quality relationships while supporting the entire state of Illinois. Providing solutions, client's needs, and delivered superior customer service.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed and maintained courteous and effective working relationships with many clients in healthcare.

Retail/Customer Service Representative

Verizon Wireless
01.2006 - 02.2008
  • Completed and processed paperwork for new and existing customers needing specialized assistance.
  • Overcame objections by asking lifestyle questions and creating value for customers.
  • Attended to customer complaints and processed product return or replacement requests.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Tracked sales and service activities and prepared daily reports for management review and analysis

Education

High School Diploma -

Jones College Prep
Chicago, IL

Bachelor of Science - Business Management & Hospitality Management

University of Wisconsin
Menomonie, WI

Skills

  • Employee relations
  • Bilingual (Spanish)
  • Recruitment strategies
  • Leadership skills
  • FMLA/ADA/EEO/WC
  • ERISA/COBRA/LOA/Wage & Hour Laws
  • ERP
  • Yardi
  • Business acumen
  • Marketing analysis
  • CRM
  • Applicant Tracking System (Greenhouse) and others
  • E-commerce
  • Emotional Intelligence
  • Proficient in both Apple and Microsoft
  • Performance Management
  • Google Business Suite
  • Labor & Employment Laws
  • Payroll coordination
  • Marketing
  • Multi-state experience
  • Expertise working internationally/across cultures
  • Training & Development
  • Employee Engagement
  • Succession Planning
  • Excellent team player/Enjoy working with people
  • Contract Negotiation
  • World Class Customer Service
  • Compensation and benefits
  • Budgeting
  • Vendor Relationship
  • Proficient in multiple Systems
  • Leadership Development
  • Diversity & Inclusion
  • Legal Support
  • Maintains/Build Effective Client Relationships
  • Problem Solver
  • Auditing
  • HRIS System Implementation
  • HRIS (Paycom) and others
  • Excellent Presentation & Communication Skills

Certification


  • PHR Certification (HRCI) - Sept. 2021
  • Essentials of HR Law

Timeline

People & Culture Manager

Le Meridien Hotel
01.2023 - Current

Human Resources Director

Unlimited Prepay Distribution
01.2016 - 01.2023

Southeast Regional Account Manager

Sinclair & Rush Inc.
10.2014 - 04.2015

District Manager

Verizon Wireless
07.2009 - 10.2013

Business Sales Executive-Healthcare Division

Verizon Wireless
02.2008 - 07.2009

Retail/Customer Service Representative

Verizon Wireless
01.2006 - 02.2008

High School Diploma -

Jones College Prep

Bachelor of Science - Business Management & Hospitality Management

University of Wisconsin

Similar Profiles

CREATE PROFILE
Ivette Monegain