Ivey Johnson
Pleasant Grove,AL
Summary
Experienced Sales Manager well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth. Goal-oriented leader with proven success in maintaining long-term growth. Excels in building long-lasting, productive client relationships to boost customer numbers and market share.
Overview
17
17
years of professional experience
Work History
General Manager
Homewood Suites Inverness
06.2017 - Current
- Manage monthly budgets and financial plans to control expenditures to meet set flex & flow goals
- Set & achieve sales & profit targets
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Responsible for recruitment, screening, hiring, implementation of training programs, effective discipline, prevention of internal theft, coaching & motivation of staff, ensuring compliance with minority hiring regulations, safety and accident awareness management development and production of comprehensive employee rules and procedures manuals
- Ability to translate expectations positively to hotel team
- Skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results
- Ability to foresee and respond to a diverse, changing environment
- The ability to adapt and utilize critical thinking skills to a vast change in the hospitality industry work environment due to the COVID-19 pandemic.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Holiday Inn-Homewood
01.2014 - 06.2017
- Leveraged revenue management opportunities, which increased revenue by 35% over previous year numbers
- Held a key leadership role in the hotel’s brand transition from IHG to Hilton, including Sales & Marketing plan development, operational procedure development & training entire staff on the Hilton culture
- Secured permits/licenses and conducted project inspections to ensure compliance with building and safety codes as well as regulatory standards
- Managed all aspects of a $1.2 million dollar full renovation project from 2015-2016
- Responsible for recruitment, screening, hiring, implementation of training programs, effective discipline, prevention of internal theft, coaching and motivation of staff, ensuring compliance with minority hiring regulations, organizing participation in job fairs, safety and accident awareness, management development and production of comprehensive employee rules and procedures manuals
- Focus on guest service to ensure guests have an optimal experience
- Oversee all department heads
- Provide strong leadership and be able to motivate diverse staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Director of Sales
Homewood Suites by Hilton
01.2013 - 01.2014
- Manage the total sales efforts within the hotel to generate pro-active revenue
- Created a lucrative sales strategy that attracted a high profile corporate client, which led to an increase in group revenue by $500K
- Exceeded annual budgeted revenue by $150K
- Achieved regional sales targets through effective territory management and relationship building with key clients.
Area Director of Sales
Holiday Inn & Hampton Inn
01.2011 - 01.2013
- Revitalized sales strategy resulting in a 10% YoY revenue growth
- Introduced market segmentation techniques increasing repeat bookings by 15%
- Utilize sales and business processes that support corporate and hotel goals and contribute to the enhancement of client value
- Travel locally to conduct outside calls, promote the hotel for events, catering and corporate meetings, and perform SWOT analysis for industry competition
- Boosted group and corporate sales by 20% through process improvement and reengineering.
- Streamlined internal processes for improved efficiency in tracking sales data and monitoring team progress.
Sales Manager/Assistant General Manager
Holiday Inn-Homewood
01.2008 - 01.2011
- Coordinated and discussed meeting arrangements and contract information with clients to ensure proper execution and success of scheduled meetings, events, and/or parties
- Attended industry and networking events, participated in telemarketing, advertising and contacting competitor’s client base in order to gain new clients to hold catered events
- Conducted facility tours, menu tastings and met with the clients to discuss their needs and to assess staffing requirements based on attendee counts for group meetings and other events
- Checked references to verify professionalism, payment history, and stability of clients attempting to establish direct bill accounts
- Reconciled A/R accounts to ensure timely and accurate payments were received from clients
- Reviewed monthly financial statements and major expenditures in order to correct problems, assure spending is in line, and to plan for future business
- Maintained relationships with current clients through phone calls, emails, letters and personal meetings to maintain base business
- Assisted the Director of Sales with consistent solicitations to generate an increase in corporate client base and boost revenues for the hotel.
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, AL12.2009
Skills
- Client Relations
- Leadership and team building
- Problem Resolution
- Operations Management
- Key account growth
- Relationship Building
Timeline
General Manager
Homewood Suites Inverness
06.2017 - Current
General Manager
Holiday Inn-Homewood
01.2014 - 06.2017
Director of Sales
Homewood Suites by Hilton
01.2013 - 01.2014
Area Director of Sales
Holiday Inn & Hampton Inn
01.2011 - 01.2013
Sales Manager/Assistant General Manager
Holiday Inn-Homewood
01.2008 - 01.2011
Bachelor of Science - Criminal Justice
Troy University
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