Ivey Reyes
Mableton,GA
Summary
Experienced professional with a strong background in finance. Adept at leveraging technology to optimize business processes and drive financial performance. Skilled in financial analysis, planning, and reporting, ensuring accuracy and compliance with regulatory standards. Proven track record of streamlining operations, minimizing risks, and enhancing overall efficiency. Bringing a valuable combination of financial acumen and technical proficiency to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Billing Supervisor -Fixed Price & Time & Material
Schindler Elevator Corporation
02.2024 - Current
- Develops, maintains, and contributes to an in-depth knowledge of Invoicing, Billing Adjustments, customer invoicing platforms and the related operations.
- Utilize project management skills including the ability to analyze, collaborate, design, test, implement and train to achieve operational efficiency and/or process harmonization
- Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
- Reads and understand contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions
- Promote and support business process solutions of the Business Support Center “BSC” operations including, but not limited to Billing, Accounts Receivable Collections, Cash Application, and Master Data Integrity areas utilizing SAP functionality and various business solutions.
- Owns the creation and maintenance of department Standard Operating Procedures (SOP) and related training materials.
- Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service
- Supports team’s Billing Supervisors to achieve and maintain process compliance.
- Maintains a strong working relationship with the Division’s Field Operations, and keeps current with new developments and their roll-out plan.
- Work closely with the billing team and field organization to identify areas where improvement is needed and implement procedures according to findings.
- Exceed financial targets
- Resolves customer disputes through contract review, negotiation, and escalation
- Communicates interdepartmentally to achieve financial results
- Supervise 3-10 Specialists’ daily functions including but not limited to managing the distribution of workload, metrics, measurements, KPIs, and periodic formal reviews of performance.
- Prepare and review team workload and achievement, seek to understand root causes for deviations, and take action to drive the team’s achievements.
- Manage the performance and professional development of direct reports by providing guidance and feedback.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined workflows by automating repetitive tasks through custom scripts (VBA), reducing manual intervention time significantly.
- Support all 3rd party invoice uploads (Ariba, Service Channel, Corrigo, Vendor Cafe, Procore, Textura, GC Pay).
- Maintain, monitor, and process all monthly maintenance billing for the BSC.
- Run retro maintenance billing to capture changes to contracts.
- Manage the Admin Help Desk and provide assistance and guidance on proper procedures and SOP documentation.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
Senior Billing Specialist
Schindler Elevator Corporation
11.2021 - 01.2024
- Responsible for Co-supervising the billing function and staff ensuring timely and accurate generation of invoices for 2 lines of business
- Oversee the invoice processing of Fixed Price billing for the U.S and Canada. Oversee Time and Material billing for Puerto Rico.
- Work with Region and Branch personnel to assist with contract billing restrictions and any special handling request
- Run weekly audits for all my offices to ensure accurate and timely billing.
- Run weekly backlog calls with office to identify billing opportunities and resolve billing issues
- Acts as a back-up for team members during vacation and/or high-volume work efforts
- Develop processes and drive best practices that align with corporate standard operating procedures, ensuring adherence to department SLA and SOPs
- Created departmental procedures and best practices to support billing consistency
- Mitigated system errors with proactive verification of billing information.
- Researched discrepancies and applied analytical approach to tracing and resolving billing challenges
- Incorporating alternative strategies for handling high-volume work
- Reach monthly billing goal ($40mil+)
- Upload invoices to 3rd party portal- Ariba, Corrigo, Service Channel, VendorCafe, IP2P
- Develop and create bots to automate redundant daily tasks and help improve efficiency
- Process manager (auto-email setup, monitor cleanup, attaching sales orders)
Billing Analyst
TK Elevator
11.2018 - 10.2021
- Accurately invoicing vendors and customers for parts and labor
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Organized accounts for financial audits and supported audit process.
- Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Referred past due payments to collections department.
- Managed activities of a staff of 19, processing 300+ invoices a week.
- Finding and correcting payment inconsistencies and errors prior to invoicing
- Worked with multiple departments to check proper billing information.
- Monthly meeting to maintain accurate billing records with the branch
- Verify that all billing information is accurate and invoice is sent by mail and email
- Confirm billing rates are accurate and double check contract for change orders or addendums to price/terms
- Become familiar with company terms and conditions to avoid delays and improve billing accuracy.
Service and Repair Collections Analyst
TK Elevator
01.2017 - 10.2018
- Responsible for making collection efforts for the Birmingham and Knoxville branches for FY17; Greensboro & Myrtle Beach branches FY 2018 and Atlanta FY19
- Work on monthly AR report and follow up monthly with branch and managers
- Work with customers on complicated accounts and come to a settlement or resolution
- Organize list according to severity of delinquency and escalate issue as needed
- Upload invoices to 3rd party portals- Ariba, Service Channel, and Tungsten (OB10)
- Call volumes that average 25 calls per day
- Attempt to collect payment – check #, payment date, etc
- Utilize computer systems to handle internal forms and to update customer information in Oracle and Excel, including ownership and current name of entity
- Inform clients of overdue accounts, credits on account and amount currently owed
- Review terms of maintenance agreement and any special considerations
- Ensure to update customer's information in Oracle and Excel, including ownership and current name of entity
- Help customers with disputes and determine if invoice is billable or not based on their current service agreement
- Set up payment plans and take CCARD and ACH payments
- Offer advice or refer customers to account manager for better coverage in service agreement
- Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
Education
Bachelor of Science - Marketing
Colorado Technical University
MBA - Finance
Colorado Technical University
Skills
SQL
Oracle
SAP
AS400
Lean Six Sigma - Green Belt
Excel
VBA
3rd party portal knowledge
Month-end closing/reporting procedures
Bilingual - Spanish
Team Management
Risk Assessment
Timeline
Billing Supervisor -Fixed Price & Time & Material
Schindler Elevator Corporation
02.2024 - Current
Senior Billing Specialist
Schindler Elevator Corporation
11.2021 - 01.2024
Billing Analyst
TK Elevator
11.2018 - 10.2021
Service and Repair Collections Analyst
TK Elevator
01.2017 - 10.2018
MBA - Finance
Colorado Technical University
Bachelor of Science - Marketing
Colorado Technical University
Similar Profiles
Erica FrancoisErica Francois
Lead Key Accounts Specialist at Schindler Elevator CorporationLead Key Accounts Specialist at Schindler Elevator Corporation
Kathy BrownKathy Brown
Call Center Supervisor at SCHINDLER- Elevator CorporationCall Center Supervisor at SCHINDLER- Elevator Corporation
SAMANTHIA GARLANDSAMANTHIA GARLAND
Customer Service Representative at Schindler Elevator CorporationCustomer Service Representative at Schindler Elevator Corporation