Ivey Yates
Evans,GA
Summary
Versatile and motivated professional with a solid foundation in various aspects of business operations. Proven ability to adapt quickly to new challenges and environments. Strong organizational and time-management skills, coupled with excellent attention to detail. Adept at collaborating with diverse teams to achieve common goals. Seeking a dynamic opportunity to apply an adaptable skill set and contribute to the success of a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Ace hardware
01.2024 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintain a clean, safe, and organized store environment to enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Learning Solutions Assistant
ELB Learning
05.2022 - 09.2023
- Assisted in the creation of training manuals, learning modules, and instructional materials
- Created arcades/games in our Training Arcade platform for clients
- Collaborate with Project Managers/Instructional Designers to create and update training materials
- Kept projects up to date in Asana and tracked them throughout pipeline
- Created business processes for project manager to implement.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Volunteered to help with special projects of varying degrees of complexity.
HR Talent/Operations Assistant
ELB Learning
06.2020 - 05.2022
- Collaborated with recruiters and hiring managers to identify top talent on LinkedIn Recruiter, streamlining the candidate sourcing process
- Assisted VP of Talent Solutions and Operations by maintaining and updating database in BullHorn, which included adding new contacts and candidates, managing tasks, updating candidate statuses, and facilitating candidate submissions to job openings
- Spearheaded the sourcing and communication with candidates, playing a pivotal role in the end-to-end recruitment process
- Created job descriptions and posted new jobs on different platforms such as LinkedIn, Indeed, and Glassdoor.
Executive Assistant/Sales Coordinator
ELB Learning
11.2018 - 06.2020
- Managed both external and internal correspondence meetings, helping CoreAxis (now ELB) obtain new business and grow ongoing relationships
- Supported sales team with lead generation and used ZoomInfo to obtain new leads information
- Worked in SalesForce to keep client information and contact information updated
- Maintained the accuracy and effectiveness of FreshSales, including setting up email sequences, generating reports, and managing comprehensive contact and client information
- Assisted the sales team in expanding their prospect base by utilizing ZoomInfo to identify and source new contacts for target companies, seamlessly importing CVS files into FreshSales for further outreach and management.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Education
No Degree - Psychology
University of Arizona Global Campus
Remote 12.2025
High School Diploma -
Harlem High School
Harlem, GA05.2016
Skills
- BullHorn
- Salesforce
- FreshSales
- Google Suite
- Microsoft Office Suite
- Asana
- LinkedIn Recruiter & Sales Navigator
- ZoomInfo
- Rise 360
- Lectora
- Data Entry
- Adaptability
- Attention to Detail
- Communication
- Collaboration
- Critical Thinking
- Database Management
- Document Management
- Lead Generation
- Networking
- Sales
- Teamwork
- Customer Relationship Management (CRM)
- Project management abilities
- Operations Management
- Team motivation
- Staff Supervision
- Staff Management
- Problem-Solving
- Onboarding and Orientation
Websites
Timeline
Assistant Manager
Ace hardware
01.2024 - Current
Learning Solutions Assistant
ELB Learning
05.2022 - 09.2023
HR Talent/Operations Assistant
ELB Learning
06.2020 - 05.2022
Executive Assistant/Sales Coordinator
ELB Learning
11.2018 - 06.2020
No Degree - Psychology
University of Arizona Global Campus
High School Diploma -
Harlem High School
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Thomas BerniniThomas Bernini
Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)
Monet IvyMonet Ivy
Client Service Coordinator at BluePearl Speciality & Emergency Animal HospitalClient Service Coordinator at BluePearl Speciality & Emergency Animal Hospital